22bet Casino - Τα κέρδη του παίκτη δεν έχουν πληρωθεί.

Please, for many days now I have been waiting for my money to be lost due to a casino bet 22 bet ... I won € 200 on the blackjack silver c egmaings 1 × bet evolution of the bet22 page and by mistake the casino did not pay me the money that I won ... the error numbers are sd-1403717 and sd-1397554 .. I am constantly told that my request is being considered and that bet is not to blame but evolution ... I want my money and I do not care who is to blame and me they answer that they do not know if I am entitled to the money ..

Σας παρακαλω εδω και πολλες ημερες περιμενω να μου βαλουν τα χρηματα μου που χαθηκαν απο λαθος του καζινου 22 bet ... κερδισα 200 € στο blackjack silver c egmaings 1 × bet evolution της σελιδας bet22 και απο λαθος του καζινο δεν μου κατεβαλε τα χρηματα που κέρδισα...οι αριθμοι σφαλματος ειναι οι sd-1403717 και sd-1397554.. Μου λένε συνεχώς ότι εξετάζεται το αίτημα μου και ότι δεν φταίει η bet αλλά η evolution... Εγώ τα χρήματα μου θελω δε με ενδιαφέρει ποιος φταίει και μου απαντουν ότι δε ξερουν αν δικαιουμαι τα χρήματα..

Dear Dhmhtrhs,

Thank you very much for submitting your complaint and forwarding relevant communication. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru? Ideally, send it along with your game history.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dhmhtrhs,

Thank you for your emails. Unfortunately, I still didn't receive any supporting evidence showing that you have placed a bet and it hasn't been paid. Please understand, that without any evidence, such as screenshot, video or game history, it would be impossible to confront the casino.

I will be waiting for your reply patiently.

Dear Dhmhtrhs,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.