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They gave me a bonus of 900 hryvnias, I played it through and additionally won 116,000. But they deducted 99,800 from me and only gave me 4,500.... they say they can't give me more because it was a bonus, in other words, they stole 65,000 from me...probably operating without a license; they even let me play without verifying my age.

Дали бонус 900 гривень, відіграш відбувся,додатково я виграв 116000 тисяч, мені списали 99800, і дали тільки 4500.... більше вони мені не можуть дати тому що бонус, тобто вони у мене украли 65 тисяч...напевно і немаючи ліцензії, крім того щей без верифікації дали мені пограти незважаючи на мій вік

Dear urijzvazdovskij,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Could you please specify the casino website and the specific bonus you redeemed? Has the casino asked your date of birth, or your age either on registration or in the casino profile?

Do I understand correctly you are underaged? Please confirm you are at or above the age of 18. Post the information in the complaint thread.

I'll await your response. Thank you for your understanding.

Best regards,

Tomas

No, I am already of legal age, the year of birth was indicated on the website, but the money was withdrawn from the card without verification... that is, I played as a new user with a balance of 900 hryvnias, I think a 900 bonus was credited to me as a new user, after that I had to play back it said 30,800 hryvnias.... in the end, I lost a monetary balance of 116,000, after that I lost almost 5,000, and in the end they debited me 99,800, giving only 4,500 hryvnias, explaining that this was the maximum amount I had the right to win.... i.e. it turns out that I no longer say that for 30,800 thousand I give the casino 69,000 hryvnias in my pocket...https://pari.win/ link to the casino

Ні я вже повнолітній, було вказано рік народження на сайті, але гроші з карти знімались без верифікації...... тобто я грав як новий користувач з балансу 900 гривень мнені нараховано було 900 бонус як новому користувачу, після цього я мав відіграти писало 30 800 гривень.... в кінцевому результаті мені випав грошовий баланс 116 тисяч після я цього я програю блисько 5 тисяч, і в кінці мені списують 99800 надаючи тільки 4500 гривень, пояснюючи що це максимальна сума яку я мав право виграти....тобто виходить що я вже не кажу за 30800 тисяч я дарую казино в кишеню 69000 тисяч гривень....https://pari.win/ посилання на казино

Thanks for the confirmation.

I checked the website of the casino and we'll try to publish its review as soon as possible.

Could you please advise if you have redeemed one of these bonuses? Could you specify which bonus you redeemed?

How did the casino inform you that the payout will be only 4500 hryvnias? If you have the communication with the casino on the topic saved, please forward it to my email at tomas@casino.guru Alternatively post screenshots of the conversation here.

I'll await your response.

Dear urijzvazdovskij,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn't connect anything at all, I just entered my amount in the amount of 900 UAH as a new member, I was automatically given a bogus of 900 UAH, and then I saw in the bonus program that I have to withdraw a certain amount.... I never try to play with bonuses, therefore, for the first time in such a story....it was then explained to me that the maximum winnings are 45,000

Я взагалі нічого не підключав, я просто як новий учасник ввів свою суму в розмірі 900 грн, мені автоматично дали богус 900 грн, а далі я побачив по бонусній програмі що я маю відіграти певну суму.... Я з бонусами ніколи ненамагаюсь грати, тому в такій історії вперше....це мені потім пояснили що максимальний виграш 45000

Have you asked the casino to cancel the bonus when it was credited? What were the terms and conditions of the bonus that was credited to your account?

Share a screenshot or a communication in which the casino informed you what the bonus terms and conditions were.

Please understand it's perfectly normal for bonuses awarded by casinos to have a wagering requirement that needs to be completed before winnings can be paid out. and most bonuses are limited in how much winnings you can withdraw.

Unless there are some specific unfair circumstances, you haven't mentioned so far, I can see anything unfair going on in this situation. Please let me know if I overlooked any information, otherwise, I'll close the complaint.

Dear urijzvazdovskij,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.