ZetCasino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Hello Casino Guru Team,

I am submitting a formal complaint regarding Zet Casino and their ongoing failure to process my withdrawal.

I requested a withdrawal over two weeks ago, and it still remains completely unprocessed. I used no bonus, met all requirements, and have played with Zet Casino before without issues. However, this is now the second consecutive time they have delayed my payout for and unreasonable length of time.

During live chat, their support staff led me to believe that my withdrawal was being processed, yet the status has not changed at all. This is the same pattern I experienced previously, where they delayed my payout for an extended period and later apologized. Based on that apology, I trusted them again and deposited another $40 — only to face the exact same problem.I have already contacted their support multiple times, but they continue to provide vague responses and no actual progress. There is no justification for a withdrawal to remain pending for more than two weeks, especially when no bonus was used and my account is fully verified.

I am requesting Casino Guru’s assistance in resolving this matter and ensuring that Zet Casino processes my withdrawal without any further delay.

Thank you for your help.

[redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear pammey1964,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

thank youHello Casino Guru,

Thank you for your assistance. My withdrawal is 300 ... its still pending with no updates from their side. I appreciate that you will reach out to them after the 14‑day period, and I just wanted to confirm that I am still waiting and there has been no movement on the withdrawal.

Please let me know once you receive a response from Zet Casino.

Dear pammey1964,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pammey1964,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean