Wintopia Casino - Η ανάληψη του παίκτη έχει ακυρωθεί.

Good evening, I was playing at the Wintopia casino with bonuses after a deposit, since I completed the wager and had communicated that the wager had been completed, I proceeded to withdraw. After a few days, they canceled my withdrawal (while I have made smaller withdrawals from this casino in the past) when I contacted them the first time, they replied to me at the E-mail that I quote below, in my subsequent attempts to contact them, they did not answer me at all and I am very upset. Thank you very much in advance!

Καλησπέρα έπαιζα στο καζίνο Wintopia με μπονους έπειτα απο κατάθεση εφόσον ολοκλήρωσα το wager και είχα επικοινωνήσει ότι έχει ολοκληρωθεί το wager προχώρησα σε ανάληψη . Μετά απο λίγες μέρες μου ακύρωσαν την ανάληψη (ενώ έχω κάνει πιο παλιά αναλήψεις απο το συγκεκριμένο καζίνο μικρότερα ποσά) όταν επικοινώνησα μαζί τους την πρώτη φορά μου απάντησαν το E-mail που παραθέτω παρακάτω σε επόμενες προσπάθειες επικοινωνίας μου δεν μου απάντησαν καθόλου και είμαι πολύ αναστατωμένος. Ευχαριστώ πολύ εκ τον προτέρων!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wintopia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please clarify the timeline of your deposits and bonuses relevant to the incident? If you have access to your records of deposits and bonuses, please share screenshots with me.
• Have you played the same games with the bonus money, and later with real money deposits? Which games have you played?
• Send the information requested to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas