Winnita Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

Hello, I ask for your help.

On May 30th, I requested a withdrawal of €1,400, split into four installments of €350 each. From that point on, I received a chat reply that the withdrawals were suspended because my account was being verified by the administration. I would like to point out that I have already successfully completed the verification process twice, both for my identity and for my bank card.

Thank you in advance for your help

ID 39996664

Salve ,chiedo il vostro aiuto.

Il giorno 30 Maggio ho richiesto un prelievo di 1400 euro suddiviso in 4 somme da 350 euro,da questo momento in poi mi rispondono in chat che ivprelievi sono sospesi perché il mio conto risulta in verifica da parte dell'amministrazione.Voglio precisare che già ho superato la verifica con successo per 2 volte sia per la mia identità che per la carta bancaria.

Vi ringrazio in anticipo del vostro aiuto

Id 39996664

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Zizu88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks for the reply, I know the withdrawal terms (14 days) however I was quick to write my complaint because last week I received a withdrawal made on May 2nd and even in that case they replied to me in chat that my account was under verification and therefore I believe that this thing is not possible that every time a player makes a win they take all this time. Unfortunately, this will also be the case in this case. The KYC verification was completed about 2 months ago with both identity data and bank card.

Thank you in advance for your help

Grazie per la risposta,conosco i termini dei prelievi (14giorni) tuttavia mi sono apprestato a scrivere il mio reclamo in tempi affrettati perchéla settimana scorsa ho ricevuto un prelievo fatto il 2 Maggio ed anche in quel caso mi rispondevano in chat che il mio account era sotto verifica ed ecco quindi che credo che questa cosa non sia possibile che ogni volta che un giocatore fa una vincita loro si prendono tutto questo tempo .Anche in questo caso purtroppo sarà così.La verifica Kyc è completata circa 2 mesi fa sia con dati dell'identità sia con carta bancaria.

Vi ringrazio anticipatamente del vostro aiuto

Every day they answer me this in chat, is it possible that every time there is a withdrawal to be made these people at Winnita invent account verifications?

ogni giorno mi rispondono questo in chat , è mai possibile che ogni volta che c'è un prelievo da fare questi di winnita si inventano verifiche dell'account?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zizu88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla