Winnita Casino - Η ανάληψη του παίκτη καθυστερεί.

Good morning, I'm writing about withdrawal issues with Winnita (the website). I won €500, and within a couple of days, they credited it to my account without any problems. I subsequently won €13,000, so much so that the withdrawal request was processed with 29 transactions using different IDs. They asked me to verify my account, which was successful with all the required documents uploaded. I requested the credit on July 3rd, and they told me I had to wait, but no more than 21 days after the documents were confirmed (the account confirmation date was July 5th). After 21 days, I requested it again, and they informed me of general delays in an email this morning. At lunchtime, they sent me another email from support, saying they were performing standard checks on my account without providing any timeframe. The funds are available to be played on the Winnita website. The status of the 29 transactions is still "processing," and I have the option to cancel them. Thank you very much.

Buongiorno scrivo per problemi di prelievo con winnita (sito). Ho vinto 500 euro e in un paio di giorni senza problemi me li hanno accreditati. Successivamente ne ho vinti 13000 regolarmente tant’è che la richiesta di prelievo è stata messa in opera tra l’altro con 29 operazioni con Id diversi. Mi hanno chiesto la verifica dell’account ed è andata a buon fine con tutti i documenti caricati richiesti. Ho sollecitato l’accredito dal 3 luglio mi hanno risposto che dovevo aspettare ma non più di 21 giorni dalla conferma dei documenti (la data della conferma dell’account era il 5 luglio). I 21 giorni sono passati ho sollecitato di nuovo e mi hanno comunicato ritardi generici con una email in mattinata, a pranzo un’altra email del supporto che stanno facendo verifiche standard al mio account senza darmi tempistiche. I soldi sono disponibili per essere giocati sul sito Winnita. Lo stato delle 29 transazioni risulta ancora in elaborazione con la possibilità di annullarle da parte mia. Grazie mille

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnita Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? Which one?
• Which documents were you asked to provide during the verification process?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you. I'll answer your questions:

• I have access to my gaming account, I can also play with the money that is still present, I can check deposits and withdrawals including the one being processed
• The winnings I would like to collect come from a single slot game (a series of winning games that led to the sum in question with the 100 power hot slot)
• I played with my own money deposited regularly without bonuses
• Account verification required an ID and credit card used a few days earlier for a successful €500 withdrawal. The documents were in order, and everything was approved. However, no further details were requested for the current checks.
• For your convenience, I'm forwarding the emails to the address you left me.

Thank you so much.

Grazie. Rispondo alle sue domande:

• ho accesso al mio conto gioco, posso anche giocare coi soldi che sono ancora presenti, posso controllare depositi e prelievi compreso quello in elaborazione
• la vincita che vorrei riscuotere deriva da una giocata ad una singola slot (una serie di giocate vincenti che hanno portato alla somma in questione con la slot 100 power hot)
• ho giocato con soldi miei depositati regolarmente senza bonus
• la verifica dell’account ha richiesto carta di identità e carta di credito usata qualche giorno prima per un prelievo di 500 euro andato a buon fine. I documenti erano ok e tutto approvato regolarmente. Per i controlli che stanno svolgendo ora invece non mi è stato chiesto nulla.
• Per comodità giro le mail all’indirizzo che mi ha lasciato.

Grazie davvero tanto.

I wanted to let you know that I recently received the first part of the 29 transactions (€450). Something's moving. I don't know how long it will take... I just hope the full amount is received. I wanted to let you know for the sake of fairness, given the complaint. Thank you.

Volevo comunicarle che poco fa ho ricevuto la prima parte delle 29 transazioni (450 euro). Qualcosa si muove. Non so quanto ci metteranno… spero solo che la cifra sia ottenuta tutta. Volevo comunicarvelo per correttezza visto il reclamo. Grazie

Dear Mary6882,

Thank you very much for the update. We will keep this complaint open until you confirm that your withdrawals are being processed.

Please keep me informed about any further developments.

Good morning, thank you very much. Nothing arrived today either. They only processed 3 of the 29 payments. After the third payment, I received an email saying they were checking my account. I haven't received anything since that email. Thank you very much for now.

Buongiorno grazie mille. Anche oggi non è arrivato nulla. Hanno evaso solo 3 parti di 29. Dopo il terzo pagamento è arrivata un’email che dicevano che stavano eseguendo controlli su mio account. Da quella email non ho più ricevuto nulla. Grazie mille per ora

Dear Mary6882,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

A thousand thanks!

Grazie mille!

Hello Mary6882,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Winnita Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

It's fine for me thanks

Per me va benissimo grazie

Good afternoon,

Since July 1, a total of €2,700 has been successfully withdrawn, and the remaining withdrawal requests are still being processed.

I have forwarded the case to our Finance Department to help expedite the withdrawal. However, the processing may have been delayed due to internal account checks and verification procedures.

As soon as I receive an update, I will immediately share the information here.

Today I was asked for yet another verification from Winnita. I had to find the transaction on my account for the deposit that led to the winnings. My name and other information should have appeared on the statement. I forwarded the requested information. Unfortunately, two days ago I received an email saying everything had been credited to my account correctly. Unfortunately, that wasn't the case. I received the verification today. I can't make anything out. I've attached two screenshots of the two emails. Thank you very much.

Oggi mi è stato richiesto l’ennesimo controllo da parte di winnita. Ho dovuto cercare la transazione sul mio conto del deposito che ha portato alla vincita della somma in questione. Tra l’altro doveva comparire sull’estratto conto il mio nome e altri dati. Io ho girato quanto richiesto. Peccato che due giorni fa avevo ricevuto un’e-mail dove mi si diceva che tutto era stato accreditato sul mio conto correttamente. Peccato che non sia così. Oggi ricevo la verifica. Non si capisce più nulla. Allego i due screenshot delle due mail. Grazie mille

Dear Winnita Casino Team,

We kindly request that you keep us updated on any developments regarding the verification process. Additionally, if there is any missing information from Mary6882, please inform us so that we can remain fully aware of the situation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning Lucia, I wanted to let you know that some of the 29 installment payments are arriving. Since the win and withdrawal request (July 3, 2026), 8 of the 29 installments have been credited to my bank account. There are 21 remaining. What's disconcerting is the slowness of the payout of a winnings. At other casinos, it's immediate. I just wanted to update you on this. Thank you very much.

Buongiorno Lucia volevo informarla che qualche pagamento dei 29 ratei sta arrivando. Dal momento della vincita e dalla richiesta di prelievo (3 luglio 2026) sono state accreditate sul mio conto bancario 8 rate su 29. Ne mancano 21. Quello che è spiazzante è la lentezza del pagamento di una vincita. Per altri casinò è immediata. Volevo solo aggiornarla su questo. Grazie mille

Hello Mary6882,

Thank you for the update.

Could you please let me know how much money has been paid to you so far from the 8 installments, and what total amount is still pending from the remaining 21 installments?

Thank you.

Good morning

Part 9 arrived a little while ago. In total, I've been credited with €4,000 of the €13,000 I won. I still have €9,000 to go (20 installments).

A thousand thanks

Buongiorno

Poco fa è arrivata la 9 parte. In totale mi sono stati accreditati 4000 euro sui 13000 vinti. Ne mancano 9000 (20 rate).

Grazie mille