Winmasters Casino GR - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

I played a pari bet and suddenly my winnings disappeared, I cashed out, they told me it was void, I had managed to play it normally, they hadn't blocked it, they're just trying to get my money back and now it's not enough that they returned my deposit and they're not even giving me the money on my card! I play live and it was purely a matter of luck!

Έπαιξε ένα στοίχημα παρολί και ξαφνικά μου εξαφανίσανε τα κέρδι που έκανα casaout μου είπανε ότι έγινε void εγώ είχα προλάβει κανονικά να το παίξω δεν το είχανε φράξει απλά προσπαθούμε να μου πάρουν τα χρήματα και τώρα δεν φτάνει αυτό που επέστρεψαν πίσω την κατάθεση μου και δεν μου δίνουν και τα λεφτά στην κάρτα μου! Παίζω live και ήταν καθαρά θεμα τύχης!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Locogreko14,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No, you don't understand, they took it away from me, they made it disappear!

Όχι δεν καταλάβατε μου τα πήρανε μου το εξαφάνισαν!

Imagine, I called them, I talked to them, an employee came out with a name I can't say right now and hung up on me.

Φανταστείτε τους πήρα τηλέφωνο μίλησα μαζί τους βγήκε ένας υπάλληλος με το όνομα δεν μπορώ να πω αυτή τη στιγμή από δω και μου το κλεισε και στα μούτρα

Dear Locogreko14,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, they didn't deposit the money, they told me that I can only get back what I deposited.

Οχι δεν μου έβαλαν τα χρήματα μου είπαν ότι μόνο μπορώ να πάρω π πίσω αυτά που έχω καταθέσει

Hello Locogreko14,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

No problem, I'll wait for a good vacation first and we'll happily solve everything when we return safely.

Κανένα πρόβλημα θα περιμένω καλές διακοπές να έχουμε πρώτα και θα τα λύσουμε όλα με χαρά όταν επιστρέψουμε με το καλό

Dear Locogreko14, thank you for your response. Could you please share a link to the promotion you have played with? Alternatively, you can attach a screenshot as well.

Thank you in advance for your reply.

Thank you, Locogreko14, for your response.

Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter. We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.

Best regards,

Attila G.