Wild Robin Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Good evening, I need your help. I have 500 euros pending since 19/03/26 and I talk almost every day in the chat and they tell me that the relevant department has processed your request. You will see the money in your account at any time.

Καλησπέρα θέλω την βοήθεια σας έχω σε αναμονή 500 ευρώ από 19/03/26 και μιλάω σχεδόν καθε μετα στο chat και μου λένε ότι το αρμόδιο τμήμα επεξεργασει το ετημα σας ανα πάσα στιγμή θα δείτε τα χρήματα στο λογαριασμό σας

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear rina123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good evening, they haven't asked me to verify my account. I have made withdrawals at other casinos that are connected to this casino!!

Καλησπέρα σας δεν μου έχουν ζητήσει για επαλήθευση το λογαριασμό έχω κάνει ανάληψη σε άλλα καζίνο που συνδέεται με αυτό το καζίνο !!

Thank you very much and sorry, I got my money back just now.

Σας ευχαριστώ πολύ και συγνώμη τα ε λαβα τα χρήματα μου μολιες τωρα

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear rina123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla