Wild Robin Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I have made a withdrawal request since Sunday,despite being a VIP customer and they promise to gjve faster wihdrawals,is 4th day and my withdrawal is still under review..I tried to contact them by email because love chat they only give generic answers without giving any specifik and meaningful update..And They replied tuesday by saying that my request was on queue to be proccessed..They ignore my email and request for any update..They refuse to give any explanation why has to take so long .This company leaves the withdrawal pending so customers can still cancel it..even after more then 3 days .they do that on purpose ..

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Dear Arsenal25,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The customer service refuse to give any answer ir reply to my emails..I have sent them multiple emails asking for clarification and why is still not processed by their finance team.I did not get any reply or any answer until now.

The withdrawal is still under review and I am able still to cancel it.

Means they have not processed it internaly.

And they ignore my emails for an explanation when it will get done.

Just to mention ,5 days have passed since when I requested the withdrawal and nothing has changed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Arsenal25,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean