Wazamba Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hello, the verification has not taken place for two weeks.

Initially, I couldn't upload the documents on your site.

Then I mentioned it in the live chat, and suddenly it worked after 10 days, but my bank statements were rejected for the second time. It feels like they are refusing to verify me so that I can't withdraw my money.

Hallo , die Verifizierung finden seit zwei Wochen nicht statt .

Ich konnte erstmal die Sachen nicht auf ihrer Seite hochladen .

dann hab ich es im Live Chat angesprochen aufeinmal hat es funktioniert Nach 10 Tagen und es wurde zum zweiten Mal meine Kontoauszüge abgelehnt . Sie weigern sich gefühlt mich zu verifizieren damit ich mein Geld nicht auszahlen kann .

Dear Mkueplem479,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Mkueplem479,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, it has been 14 days now

I upload the documents but they are not accepted and I have to upload them again..

but nothing happens

Hallo, es ist schon mittlerweile 14 Tage her

ich lade die Dokumente hoch aber sie werden nicht angenommen und ich muss wieder einmal hochladen ..

es tut sich aber nichts

Hello, after several times now

I send my bank statements and the transfer to the casino (via PDF) and it is not accepted. I am in the live chat every day and am asked to be patient. I hope for your help and to get the casino into a conversation to solve my problem. There are also screenshots that I can send to you and I am starting to worry about whether I will get the money.

Hallo , nachdem ich mehrmals mittlerweile

meine Kontoauszüge und die Überweisung an das Casino schicke (per pdf )und es nicht akzeptiert wird . Bin jeden Tag im Live Chat und werde um Geduld gebeten hoffe auf ihre Hilfe und das casino in ein Gespräch zu holen um mein Problem zu lösen . Screenshots sind auch vorhanden die kann ich ihnen auch gerne zu kommen lassen und ich mir langsam sorgen mache ob ich das Geld bekomme ..

is it because they do not verify me

liegt es daran das sie mich nicht verifizieren

Hi, today my verification worked but I would still like to leave the complaint until my money is paid out

Best regards

Moin , heute hat meine Verifizierung geklappt würde die Beschwerde trotzdem stehen lassen wollen bis mein Geld ausgezahlt wird

Mit freundlichen Grüßen

Dear Mkueplem479,

I'm glad to hear that your account is now verified.

Please keep us updated regarding your withdrawal and let us know as soon as you receive it or any other issue would occur.

Regards,

Nick

Hello, as of now it is being processed, I hope that I will get my money soon

Hallo ,stand jetzt wird bearbeitet hoffe das ich bald mein Geld bekomme

Dear Mkueplem479,

Let us know within 14 days after requesting the withdrawal if it arrives.

If it's been less, I would recommend to wait only and follow the casino's instruction in case they would need any additional information or document.

Regards,

Nick

Dear Mkueplem479,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.