Vox Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I have five withdrawals starting with 26.02 .I chat with them but they don’t pay out any of them.They answered that they have a lot of pay out and to wait .I believe is not fair or righteous to wait for a withdrawal (amount 2300 Ron) such a long time!

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Dear Felix70,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Already pass 14 days from my first withdrawal and didn’t pay out.I write them and all the time they sad is possible to pay out any time ,but nothing happens.Why all online casino has this abnormal behaviour?

Dear Felix70,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Is not any development,the withdrawals was not process yet.Same answer from them , will be process any time!But nothing happens.Is not any problem with my account,only look like they don’t want to pay out .

Dear Felix70, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Yes I made successful withdrawal before.

Yes I pass the KYC verification.The winning are without active bonus.I played casino games.I sent them also email but didn’t answered.

Dear Felix70,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, [email protected] . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Felix70,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Vox Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

The problem is why this casino exist if they are not fair and didn’t respect theirs T&C and why all the time has answers but not any action?

Good afternoon,

Can you provide to me your email from account or ID? I can't find you with this information

If we wait for any answer/question from VOX casino all the time 7 days ,they can ask all the time stupid question.Today already I close one month for my first withdrawal.I think this is not fair!!!They must respect the T&C terms written in their site.I pass the KYC verification.Also will chat with them and the last conversation was thisYou think is normal after one month to received same answer to wait without any other explanation?Is legally their attitude?

Dear Vox Casino Team,

Would you be able to provide us with an update regarding our inquiry? Have you been able to locate the player in your system? Additionally, could you please share the current status of the player's withdrawals?