ViperWin Casino - Η ανάληψη του παίκτη καθυστερεί.

I've had €3000 in my account for 14 days, but it only lets me withdraw €500 at a time, with a maximum of 3 transactions, so I only have €1500 available to withdraw. The requests have been pending for 14 days. I write to them every day by email and chat, and they always give me the same answer, stalling, saying they're going to pay me, that it's a delay in the financial system, and that I'll have it soon. But it's been 14 days and nothing.

Tengo 3000€ en la cuenta desde hace 14 días, solo me deja retirar de 500€ en 500€ y 3 máximas transacciones por lo que solo tengo disponible para retirar 1500€, las solicitudes llevan 14 días, les escribo todos los días por correo y por el chat, siempre me contestan lo mismo dando de largas de que me lo van a pagar, que es retraso del sistema financiero y que en poco lo tendré, pero ya van 14 días y nada

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Colas10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika