Vincispin Casino - Η ανάληψη του παίκτη καθυστέρησε.

HI guys, almost 2 weeks ago my account was suspended due to administrative decision , that is the reason i was told by the agents but what is means or what i did wrong they cant say . Anyway since then i am i trying to get my money back but they are making it imposible to do that, i can acces my acount and untill recent i could acces the withdrawal section but not anymore. When i could acces the withdrawal section and i submited a withdrawal everytime it got cancel due to varios reason or because they needed further documents despite before it was suspended i sent them every piece of document you can think of or they could ask. My account its fully verified , i spoke with the agent from the support but they are not helpul at all, first they tell me they dont know why my account its being suspended after they say i need to send a bank statement which was already sent and so on. Last time i spoke with them the same situation happened, and frankly i dont know what to do from here, they are lying me a i feel they are trying to make me quit pursuing the money from the account. I know its not a huge amount but still, i never had experienced this before, this was a deposit of 500 RON about 100Euro, i had a bonus wich i never got because they bonus wagering is shit for sport betting. I dont feel i did anything wrong for them to respond like this , they always speak nicely at support but that is it, they never acomplish anything afterward, its just empty words and thats it. The account is about 1 month old, if you need more details i can give you , just let me know. Thank you

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Dear CHROMETTA10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello again, i managed to get to the withdrawal section and tried to make a withdrawal but it was canceled again, i cannot receive the money because they are always canceling the withdrawal , im going to upload a picture also . The 14 days waiting time cannot be aplied here if they keep canceling every withdrawal request.

Dear CHROMETTA10,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear CHROMETTA10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru