Viggoslots Casino - Η ανάληψη του παίκτη καθυστέρησε.

Good day,

I've already lost several thousand euros at this casino. I only received one small payout a few years ago. Now that I've won over €10,000, I'm being told there have been technical problems with the payout since July 18th and it could take several more days. If I don't hear anything after a few days, I should contact them again. It's always the same answer, and nothing happens. The casino doesn't respond to emails. My account has been fully verified for years.

Thank you very much in advance.

Guten Tag,

ich habe schon mehrere Tausende Euro bei diesem Casino verspielt. Eine kleine Auszahlung gab es nur einmal vor ein paar Jahren. Jetzt wo ich einmal über 10.000€ gewonnen habe, wird mir erzählt das es schon seit dem 18.07 technische Probleme mit der Auszahlung gibt und es noch mehrere Tage dauern kann. Sollte ich nach ein paar Tagen nichts hören, dann sollte ich mich wieder melden. Immer wieder die gleiche Antwort und es passiert nichts. Auf Emails wird nicht reagiert vom Casino. Mein Konto ist komplett verifiziert seit Jahren.

vielen Dank im Voraus.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear Blitzgetreide,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Blitzgetreide,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Blitzgetreide,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.