Vicibet Casino - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

Made a win of 1000 euros.

First withdrawal of 500 arrived on time as soon as the process was finished, on 23.08 I requested the second and today 04.09 I still haven't received it.

Support always responds, but continues to give the usual answers. The finance department is working on it. Please be patient.

I don't think it will ever come, I'm still waiting

Fatta una vincita di 1000 euro.

Primo prelievo di 500 arrivato nei tempiz appena terminato il processo, in data 23.08 richiedo il secondo e oggi 04.09 non ho ancora ricevuto.

L'assistenza risponde sempre,ma procede a dare le solite rispostez il dipartimento finanziario ci sta lavorandoz abbia pazienza.

Non credo arriverà mai, attendo ancora

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Dear Bigbass82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning,

Thanks for your support.

Having received the first withdrawal on time, I don't understand the casino's problem with the second one and honestly it's worrying.

Buongiorno,

Grazie del supporto.

Avendo ricevuto il primo prelievo nei tempi, non capisco il problema del secondo da parte del casino e sinceramente è preoccupante

Sorry for the mistake, the disputed amount pending withdrawal is 500 not 300, I put 300 in the subject.

Excuse me

Perdonate l'errore l'importo contestato in attesa di prelievo è 500 non 300, nell'oggetto ho messo 300.

Scusate

Good morning, I am waiting for a response from you, I confirm that 14 days have passed since the withdrawal request and still no conclusion of the withdrawal process is still being processed

Buongiorno, sto aspettando una risposta da parte vostra,confermo che sono passati 14 giorni dalla richiesta di prelievo e ancora nessun conclusione del processo di prelievo sempre in elaborazione

Dear Bigbass82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning,

No, it hasn't been resolved and chat support keeps telling me to be patient.

The money is still being processed

Buongiorno,

No non è stato risolto e l'assistenza via chat continua a dirmi di pazientare.

I soldi sono ancora in elaborazione

Arrived now, never happened on a Sunday, directly into your account!

Thank you

Arrivato ora, mai successo di domenica, direttamente sul conto!

Grazie

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bigbass82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean