Verde Casino - Η ανάληψη του παίκτη καθυστερεί λόγω μπλοκαρίσματος του λογαριασμού.

I'm trying to withdraw the money I won. I made a deposit of €55, played and won €632. I go to withdraw the money and nothing happens. They asked me that it requires identification. I did this, the identification was approved. I'm waiting for the withdrawal to be made, nothing. Then they tell me in their chat that I used a vpn, which I don't agree with. How can I use a vpn since I'm Greek and I played from Greece and I could connect normally. If a vpn came in, 100% it was a mistake. I'm sure I didn't use it and they insist. They tell me that in order to unblock my account, they should keep my winnings as compensation and just give me my deposit money back. This is very unprofessional. I've never had something like this happen to me at another casino. I NEEDED the money, I trusted them, I played and they don't give me the money. What should I do please help me.

Προσπαθώ να κάνω ανάληψη τα χρήματα που κέρδισα. Έκανα κατάθεση 55€ έπαιξα κ κέρδισα 632€. Πάω να κάνω ανάληψη τα χρηματα και δεν γίνεται τίποτα. Μου ζήτησαν ότι θέλει ταυτοποίηση. Έκανα αυτό τη ταυτοποίηση εγκρίθηκε. Περιμένω να γίνει η ανάληψη τίποτα. Μου λένε μετά στο τσατ τους ότι χρησιμοποίησα vpn πράγμα που δεν συμφωνώ. Πώς να χρησιμοποιήσω vpn αφού είμαι έλληνας και έπαιξα από την Ελλάδα και μπορούσα να συνδεθώ κανονικά. Αν μπήκε vpn 100% ήταν καταλαθος. Είμαι σίγουρη δεν χρησιμοποίησα και αυτοί επιμένουν. Μου λένε ότι για να ξεμπλοκαριστεί ο λογαριασμός μου να κρατήσουν τα κέρδη μου ως αποζημίωση και απλά να μ δώσουν τα λεφτά της κατάθεσης μου πίσω. Πράγμα που είναι πολύ αντιεπαγγελματικό αυτό. Πότε δεν μου έτυχε κάτι τέτοιο σε άλλο καζίνο. ΕΧΩ ανάγκη τα χρήματα τους εμπιστεύτηκα έπαιξα και αυτοί δε μ δίνουν τα χρήματα. Τι να κάνω παρακαλώ βοηθήστε με.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly you were playing?
• Did you play on your mobile phone, desktop computer at home, or a different device?
• What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas