Vegasino Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

Hello, I've been playing at this casino for a while now and have withdrawn several times, but each time it took significantly longer than stated. I've currently been waiting for my withdrawal for 7 days, and every day I don't get answers to my questions. On Friday, I was told it was being processed now; yesterday, Monday, I was told it would take a while, but it will be processed promptly. Please help; it can't be that 7 days means nothing happens on 5 working days, and I'm fobbed off every day.

Guten Tag ich spiele seit längerer Zeit auf diesem casino , habe schon des öfteren ausgezahlt jedoch jedesmal bedeutend länger als angegeben . Aktuell warte ich seit 7 Tagen das etwas mit meiner Auszahlung passiert jeden Tag bekomme ich ki Antworten auf meine Fragen. Freitag wurde gesagt es wird jetzt bearbeitet , gestern also Montag wird gesagt es dauert wird aber zeitnah bearbeitet . Bitte um hilfe es kann ja nicht sein das 7 tage bedeutet 5 Werktag nichts passiert und man täglich vertröstet wird .

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Dear bennivkkkkk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bennivkkkkk,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila