Vegasino Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hello

I requested a withdrawal of €500 on June 8, 2025, which hasn't been paid as of today, June 18, 2025. Apparently, it's the payment provider's fault, and the following day, the payout center's fault, etc. Strangely, the €100 I requested on June 9, 2025, was already credited to my bank account on June 13, 2025, so something can't be right. And according to Vegasino, I don't have to verify myself. I've already tried contacting support, but they said it's not necessary at the moment. So, it's all just wasting time. Can you please help me?

Hallo

ich habe am 8.6.2025 eine Auszahlung von 500 Euro beantragt die bis heute 18.6.2025 nicht bezahlt werden . Angeblich liegt es am zahlungsanbieter, am darauffolgenden Tag mal an dem Auszahlungszentrum ect. komischerweise wurden aber die 100 Euro die ich am 9.6.2025 beantragt habe schon am 13.6.2025 auf meinem Bankkonto verbucht.also irgendwas kann da nicht stimmen ..und laut vegasino muss ich mich auch nicht verifizieren, das habe ich schon beim Support probiert die sagten das sei imoment noch nicht nötig..also alles um Zeit zu zögern ..könnt ihr mir bitte helfen?

Dear Mahatma87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Mahatma87,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika