Vegadream Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Hello CasinoGuru Team,

I requested a withdrawal of 1580.00 EUR to Revolut on 15.08.2025.

Payout ID: 3637013991

Casino: Vegadream / Vega Dreams

Casino username: [ENTER YOUR USERNAME HERE]

My full name at the casino: [ENTER YOUR NAME HERE]

Status as of today, August 20, 2025: "requested" - never processed.

- KYC status: verified / green

Real money, no bonus active

- Wagering requirements met (1x deposit wagered)

- The name on the Revolut account matches the casino account 100%.

I have contacted support several times ( [email protected] I only receive automated AI responses from "Vega's Team, the AI ​​Agent of Vegadream.com" with boilerplate text like "we are connecting you with a representative" and "will be processed by the finance department, depending on volume." No human responds, no transaction ID.

I request assistance so that my payout is finally released and paid out.

Attached are screenshots as proof:

1. Status "requested" + KYC green

2. AI responses from support

Thanks!

Hallo CasinoGuru Team,

ich habe am 15.08.2025 eine Auszahlung von 1580,00 EUR auf Revolut beantragt.

Auszahlungs-ID: 3637013991

Casino: Vegadream / Vega Dreams

Username im Casino: [HIER DEIN USERNAME EINTRAGEN]

Mein voller Name im Casino: [HIER DEIN NAMEN EINTRAGEN]

Status bis heute 20.08.2025: "angefordert" - wurde nie bearbeitet.

- KYC Status: verifiziert / grün

- Echtgeld, kein Bonus aktiv

- Umsatzbedingungen erfüllt (1x Einzahlung umgesetzt)

- Name auf Revolut Konto stimmt 100% mit Casino Konto überein

Ich habe mehrmals den Support kontaktiert ([email protected]). Ich erhalte nur automatische KI-Antworten von "Vega's Team, the AI Agent von Vegadream.com" mit Textbausteinen wie "wir verbinden Sie mit einem Mitarbeiter" und "wird von Finanzabteilung bearbeitet, je nach Volumen". Kein Mensch antwortet, keine Transaktions-ID.

Ich bitte um Hilfe, damit meine Auszahlung endlich freigegeben und ausgezahlt wird.

Anbei Screenshots als Beweis:

1. Status "angefordert" + KYC grün

2. KI-Antworten vom Support

Danke!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sinem328,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My KYC is excellent, no problems whatsoever.

Meine kyc ist top mit erfolg keinerlei probleme