Trip2Vip Casino - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

Hello Casino Guru Team,

I played at the online casino Trip2Vip using bonus money and wagered it legally. My account is fully verified. I submitted my first withdrawal requests on November 28, 2025. After a few days, I was informed that a payment provider couldn't be found and that I should withdraw via INPAY. I then submitted all withdrawals via INPAY using my German IBAN. The first withdrawal of €1000 (a total of €4000) was successfully transferred to my account yesterday. However, the second withdrawal experienced technical problems with the payment provider. I find this hard to believe. How can it work perfectly one day and then suddenly stop working the next, using the same payment method and IBAN? I simply can't and won't believe it. I urge the CasinoGuru team to help me expedite the withdrawal process. I can't and won't keep chasing after my money and contacting support every single day.

Best regards

Ms

Guten Tag Casino Guru Team,

Ich habe beim Online Casino Trip2Vip mit Bonusgeld gespielt und es rechtmäßig umgesetzt. Mein Konto ist voll verifiziert. Die ersten Auszahlungsanträge habe ich am 28.11.2025 gestellt. Nach einigen Tagen dann wurde mir mitgeteilt das kann zahlungsanbieter gefunden werden kann und ich es über INPAY auszahlen soll. Dann habe ich alle Auszahlungen über INPAY mit meiner deutschen IBAN gestellt. Die erste auszahlung in Höhe von 1000€ (Insgesamt 4000€) wurden gestern erfolgreich auf mein Konto überwiesen. Bei der zweiten allerdings gab es technische Probleme beim Zahlungsanbieter. Das kann ich aber alles irgendwie nicht glauben. Wie kann es sein das es einen Tag zuvor perfekt funktioniert hat und einen Tag später plötzlich mit der selben Zahlungsart und der selben IBAN es plötzlich nicht funktioniert hat? Ich kann und will das alles irgendwie nicht glauben. Ich bitte liebes CasinoGuru Team mir zu helfen um die Auszahlung zu beschleunigen. Ich kann und will nicht mehr meinem geld hinterher rennen und jeden tag aufs neue dem Support schreiben.

Beste Grüße

M.s.

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Dear Ap0mxi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ap0mxi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila