TikiTaka Casino - Οι αναλήψεις των παικτών καθυστερούν.

I deposited Tiki Taka casino for the first time at the beginning of January. I lost my deposit. With the next deposit I achieved a small profit of 260 euros which I withdrew without any problems. After this I made a few more losing deposits. At the end of January I received VIP bonus from them for a deposit of 500 euros. I won quite nicely and wagered the deposit according to the wagering requirement. After the wagering was over I had a balance of over 10,000 euros. On the first day of February I made the maximum withdrawal to Skrill, which was 800 euros - In the following days I also made two other withdrawal requests of 800 euros. Now it has been more than two weeks since the withdrawals and I have not received the money. I asked if they needed any documents, to which the answer was that there is no need to send anything at this stage but they will ask for documents if necessary. They explained the delay as a routine check, which is always carried out when larger winnings are involved.

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Dear Jantre,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Which withdrawal method did you use in the past?
• What date did you make the initial withdrawal request of 800 euros?
• Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I used Skrill for my previous withdrawal. All my deposits and withdrawals from this casino have been made using my Skrill account. I made my first withdrawal request of 800 euros on 1.2.2026. All three withdrawals are listed as pending in my account. Between the successful withdrawal of 260 euros and the pending withdrawal of 800 euros, I had one withdrawal request of 10 euros, which I cancelled. This is because when I got my big win, I went to check Skrill's withdrawal limits on the tiki taka. The account showed that you can withdraw 10-5000 euros to Skrill. I first tried to withdraw 5000 euros, when I got a message that the withdrawal was too large. Then I tried to withdraw 1000 euros and again the same message. I put that 10 euros

Käytin aikaisempaan kotiutukseen Skrilliä. Kaikki talletukseni ja nostoni tältä casinolta on tehty käyttäen skrill tiliäni. Tein ensimmäisen 800 euron kotiutuspyynnön 1.2.2026. Kaikkien kolmen noston kohdalla lukee tililläni käsittelyssä. Onnistuneen 260 euron kotiutuksen ja tuon käsittelyssä olevan 800 euron noston välissä minulla oli yksi 10 euron kotiutuspyyntö, jonka peruin. Tämä johtuu siitä, että saadesseni ison voittoni kävin katsomassa Skrillin kotiutusrajoja tikitakalla. Tilillä näkyi, että skrilliin voi kotiuttaa 10-5000 euroa. Koitin ensin 5000 euron kotiutusta jolloin sain ilmoituksen, että nosto on liian iso. Sitten koitin 1000 euron kotiutusta ja taas sama viesti. Laitoin tuon 10 euron

Thank you very much for your reply, Jantre. Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Yesterday I received a KYC request for documents from Tikitaka. Quite normal in itself, the main thing that was unusual was that the request came more than three weeks after the withdrawal request. Today I sent the requested documents. There was also a part in the requested documents that I had never received before, at least not before. They asked me to take a selfie showing both my passport and the TikiTaka website at the same time. I did send the documents today, but there is no information about their approval yet. I will also include pictures of the WhatsApp conversation with TikiTaka's VIP manager Hugo.

Kindly

Tendon

Eilen vastaanotin Tikitakalta KYC-pyynnön dokumenteista. Sinänsä varsin normaalia erikoista lähinnä se, että pyyntö tuli vasta yli kolme viikkoa kotiutuspyynnön jälkeen. Tänään lähetin pyydetyt dokumentit. Pyydetyissä dokumenteissa oli myös osuus, joka ei ainakaan itselle ole aikaisemmin tullut vastaan. He pyysivät minua ottamaan selfien, jossa näkyy samaan aikaan sekä passinini että TikiTakan sivusto. Lähetin dokumentit tosiaan tänään, mutta niiden hyväksynnästä ei ole vielä tietoa. Laitan tähän myös kuvia watsappkeskustelusta TikiTakan vip-manageri Hugon kanssa.

Ystävällisesti

Janne

I agree that the casino should request documents earlier in the process rather than waiting weeks. May I kindly ask if you have received any updates regarding the verification of the provided documents since your last message?

There has been no new information or request from TikiTaka. The uploaded documents still say under review. It has now been 6 days since the documents were sent. Slow action from TikiTaka.

Ei ole tullut mitään uutta tietoa tai pyyntöä TikiTakalta. Ladattujen dokumenttien kohdalla lukee edelleen tarkistuksessa. Nyt 6 päivää kulunut dokumenttien lähettämisestä. Hidasta toimintaa TikiTakalta.

Things are progressing at least somewhat with TikiTaka. I received my first three withdrawals to Skrill on Friday, totaling 2,400 euros. I tried to make new withdrawals, but it's not working at the moment. I haven't received any messages from them, but there have been changes on the upload documents page. The passport section has disappeared from there, so it's apparently approved. The transfer history says it's in processing, so for some reason they're still reviewing it. The selfie section had changed to text required. The selfie I sent has apparently been rejected, so I'll send them a new one today. That picture from the withdrawal page means I can't make any new withdrawals at the moment. Hopefully it's because the documents haven't been approved yet and I'll be able to make withdrawals when they are approved. The remaining balance to be withdrawn is 8300 euros.

Asiat etenevät ainakin jossain määrin TikiTakan kanssa. Sain perjantaina Skrilliin ensimmäiset kolme kotiutusta eli yhteensä 2400 euroa. Yritin tehdä uusia kotiutuksia, mutta se ei onnistu tällä hetkellä. En ole vastaanottanut heiltä mitään viestiä, mutta lataa dokumentit sivulla on tapahtunut muutoksia. Passikohta on hävinnyt sieltä ja se on siis ilmeisesti hyväksytty. Siirtohistoria kohdalla lukee käsitelyssä sitä he siis jostain syystä vielä tarkastelevat. Selfie kohdalla oli muuttunut tektiksi vaaditaan. Lähettämäni selfie on siis ilmeisesti hylätty laitan heille tänään uuden. Tuossa kuva nosto sivusta uusia nostoja en tällä hetkellä siis pysty tekemään. Toivottavasti asia johtuu siitä, että dokumentteja ei ole vielä hyväksytty ja pääsen tekemään kotiutukset, kun ne on hyväksytty. Nostettavaa saldoa on jäljellä 8300 euroa.

Another small change today. In the Withdraw section it still says withdrawals are prohibited by the operator. In the confirmation section the documents I uploaded have disappeared so they have apparently been processed. In this section it still says that verification is required upload the documents requested below to verify your account. However, there are no documents listed below that should be sent. I contacted Tikitaka via chat to get information about the matter, here is the conversation. So they will apparently send me more information by email in the near future.

Taas pientä muutosta tänään. Nosta kohdassa lukee edelleen nostot kielletty operaattorin toimesta. Kohdassa vahvistus lataamani dokumentit ovat hävinneet ne on siis ilmeisesti käsitelty. Tässä kohdassa lukee edelleen, että vahvistus vaaditaan lataa alla pyydetyt asiakirjat vahvistaaksesi tilisi. Alla ei ole kuitenkaan lueteltu mitään asiakirjoja, joita pitäisi lähettää. Otin yhteyttä Tikitakaan chatin kautta saadakseni tietoa asiasta, tässä keskustelu. He siis ilmeisesti lähettävät minulle lähiaikoina sähköpostilla lisätietoa.

Hello Jantre,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Update on the situation. I haven't received any email from TikiTaka regarding the required documents. However, I went to take a look at the page today. The confirmation section now said that your account does not require confirmation. The withdrawal section no longer had the text "withdrawals prohibited". So I made a new withdrawal request. This time the withdrawal request for 800 euros did not go through, but instead received a notification that the limit had been exceeded. I tried a smaller withdrawal of 500 euros and that request was processed.

Päivitystä tilanteeseen. En ole vastaanottanut mitään sähköpostia TikiTakalta koskien tarvittavia dokumentteja. Kävin tänään kuitenkin vilkaisemassa sivua. Kohdassa vahvistus luki nyt, että tilisi ei vaadi vahvistusta. Kotiutus kohdassa ei ollut enää nostot kielletty tekstiä. Tein siis uuden kotiutuspyynnön. Tällä kertaa 800 euron kotiutuspyyntö ei mennyt läpi vaan tuli ilmoitus rajan ylityksestä. Koitin pienempää 500 euron kotiutusta ja se pyyntö meni käsittelyyn.