Tiki Casino - Οι αναλήψεις των παικτών καθυστερούν.

Hello dear Casino Guru Team,

On April 10, 2026, I deposited €300 for a casino bonus of 100% up to €300.

Real money and bonuses are kept separate in this casino.

I was then able to make a profit using real money.

After verification, I requested several payouts.

In total, I have already received 5 x €498 payments up to May 9, 2026, totaling €2490.

Since no further withdrawals have been processed for 19 days, I have decided to file a complaint. I hope you can help me clarify why the casino is no longer processing withdrawals.

kind regards,

Michael

Hallo liebes Casino Guru Team,

Am 10.4.2026 habe ich 300€ für einen Casino Bonus von 100% bis zu 300€ eingezahlt.

Echtgeld und Bonus sind in dem Casino voneinander getrennt.

Mit Echtgeld konnte ich dann einen Gewinn erzielen.

Nach der Verifizierung habe ich mehrere Auszahlungen beantragt.

Insgesamt wurden mir bis zum 9.5.2026 schon 5x498€ ausgezahlt, also insgesamt 2490€.

Da aber seit 19 Tagen keine weitere Auszahlung mehr getätigt wurde habe ich mich entschlossen, eine Beschwerde zu schreiben. Ich hoffe Sie können mir helfen, den Fall aufzuklären, weshalb das Casino keine Auszahlungen mehr tätigt.

lieben Gruß,

Michael

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play while your bonus was active?
• How many pending withdrawal requests are currently in your account?
• Were your winnings from the bonus you played with capped in any way?
• When was the last time the casino communicated with you regarding the delay in processing your payments?
• Have you passed the full KYC verification or at least submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Here are the answers to your questions:

Which games did you play while your bonus was active?

The bonus was never active!

How many pending withdrawal requests are currently in your account?

A total of 3 withdrawal requests.

Were your winnings from the bonus you played with limited in any way?

I won with my real money! The bonus was never active!

The casino has already made several payouts (5 x €498). But that's not what the complaint is about. The complaint is about the fact that the casino hasn't made any further payouts for 20 days now.

When did the casino last contact you regarding the delay in processing your payments?

The casino hasn't contacted me about this. I've emailed their support team. I'll forward the correspondence to their email address.

Have you completed the full KYC verification process or at least submitted identification documents to this casino for verification?

Yes, I sent all the required documents to the casino and uploaded them to the verification page. Everything has been verified.

kind regards,

Michael

Hallo Veronika,

hier die Antworten auf ihre Fragen:

Welche Spiele haben Sie gespielt, während Ihr Bonus aktiv war?

der Bonus war zu keiner Zeit aktiv!

Wie viele ausstehende Auszahlungsanfragen befinden sich aktuell in Ihrem Konto?

insgesamt 3 Auszahlungsanfragen.

Waren Ihre Gewinne aus dem Bonus, mit dem Sie gespielt haben, in irgendeiner Weise begrenzt?

Ich habe mit meinem Echtgeld gewonnen! Der Bonus war zu keiner Zeit aktiv!

Das Casino hat auch schon einige Auszahlungen getätigt (5x498€). Aber darum geht es in der Beschwerde nicht. Es geht darum, dass das Casino seit nun 20 Tagen keine weiteren Auszahlungen mehr getätigt hat.

Wann hat das Casino Sie zuletzt bezüglich der Verzögerung bei der Bearbeitung Ihrer Zahlungen kontaktiert?

Das Casino hat mich diesbezüglich nicht kontaktiert. Ich habe eine Email an den Support geschrieben. Ich werde ihnen die Kommunikation an ihre Email senden.

Haben Sie die vollständige KYC-Verifizierung durchlaufen oder zumindest Ausweisdokumente zur Überprüfung an dieses Casino übermittelt?

Ja, ich habe alle erforderlichen Dokumente an das Casino gesendet bzw. auf der Verifizierungsseite hochgeladen. Alles ist verifiziert worden.

lieben Gruß,

Michael

• Did you cancel the bonus before you started wagering the bonus funds? If so, did your deposited amount and the winnings accumulated from wagering remain on your real-money balance untouched in your account?
• What types of games did you play to accumulate your winnings?

Hello Veronika,

Here are the answers to your questions:

Did you cancel the bonus before you started wagering the bonus funds? If so, did your deposited amount and any winnings remain unaffected in your real money account?

Which games did you play to earn your winnings?

I didn't play with any bonus. I won with real money and then cancelled the bonus!

Which games did you play to earn your winnings?

I played "Speed ​​Crash" by "Hacksaw" with real money and won with real money.

UPDATE:

On June 1st, 2026, all three withdrawals were cancelled. The reason for this is likely that I am currently undergoing an audit by the payment provider. Therefore, I will wait until after the audit is completed before submitting any new withdrawal requests to the casino.

Could you please keep the case open for now? Thank you.

Kind regards,

Michael

Hallo Veronika,

hier die Antworten zu ihren Fragen:

Haben Sie den Bonus storniert, bevor Sie mit dem Umsetzen der Bonusgelder begonnen haben? Falls ja, blieben Ihr eingezahlter Betrag und die erzielten Gewinne auf Ihrem Echtgeldkonto unberührt?

Welche Spiele haben Sie gespielt, um Ihre Gewinne zu erzielen?

ich habe mit keinem Bonus gespielt. Ich habe mit Echtgeld gewonnen und den Bonus danach storniert!!!

Welche Spiele haben Sie gespielt, um Ihre Gewinne zu erzielen?

ich habe mit Echtgeld "Speed Crash" von "Hacksaw" gespielt und mit Echtgeld gewonnen.

UPDATE:

am 1.6.2026 wurden alle drei Auszahlungen storniert. Der Grund dafür ist sicher, dass ich mich gerade in einer Prüfung vom Zahlungsanbieter befinde. Deshalb werde ich bis nach dem Abschluss der Prüfung warten, bis ich im Casino neue Auszahlungsanfragen stelle.

Können Sie den Fall bitte solange offen halten, danke.

Lieben Gruß,

Michael

Hello Popy71,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Popy71

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Tiki Casino representative to join this conversation.

Dear Tiki Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello Barbora,

I requested a payout of €498 today and am now waiting for the payment.

kind regards,

Michael

Hallo Barbora,

ich habe heute 498€ zur Auszahlung beantragt und warte nun auf die Auszahlung.

lieben Gruß,

Michael

Hello Popy71,

Thank you for reaching out to us.

We are sorry to hear about the delay of your payment and any inconvenience this may have caused.

After checking your request we can confirm that your previous withdrawal requests have been canceled by your payment provider.

We would recommend contacting your provider in order to receive information about the cancellation.

Furthermore, please be informed that your new requests have been forwarded as priority.

Thank you for your understanding.

Kind regards,

TikiCasino Team