Super Spin Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hello,

after winning some money on super spin I was hit with kyc, after completing all that and being verified I proceeded with my withdrawal. It’s not the 24th and I have been told multiple different stories by agents from my bank rejected payment which they have not to them telling me it has been processed and sent then another agent would tell me it hasn’t.

they won’t provide me with a uetr number or the exact date and time my withdrawal was processed and sent. I’m being hit with the same responses again and again and not getting any further

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Dear GeoJung9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

I have an update they are refusing to send the UETR number and also I have been lied to by multiple different agents via live chat all saying completely different things. From my withdrawal being sent a processed to its say in a live queue being dealt with to they are looking into alternative options. I keep getting the same generic messages back and it’s very frustrating.

Dear GeoJung9,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear GeoJung9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru