StoneVegas Casino - Ο λογαριασμός του παίκτη έχει κλείσει και τα χρήματα έχουν κατασχεθεί.

This site closed my account a few months ago. I have been sending all documents they need. Selfies etc. They just keep asking for more and have stopped responding to me now. I had a big balance, which they refuse to send me.

They have not responded since 25.12. Even if I have uploaded all documents in 4. of November.

This casino is not legit and I would like to warn people.

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Dear Norwegiangambler,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please confirm whether you are currently able to access your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

It is many months ago now, but as far as I remember it was both casino and sports

Could you please confirm whether you are currently able to access your account?

not able

Did you accumulate your winnings with or without an active bonus?

Without

Dear Norwegiangambler,

We kindly request to provide your payment details requested via email so as to proceed with your payment.

Thank you for your cooperation.

Kind Regards,

StoneVegas Casino

Haha, I have sent you that in the beginning of december. And I have asked for updates several times after that!

Stop playing stupid. I have sent them another time now.

Dear Norwegiangambler,

We would like to inform you also here that the payment details of the payment method Revolut provided are not acceptable.

We kindly request to provide a different one.

Thank you for your cooperation.

Kind Regards,

StoneVegas Casino

Hehe, you should have told me this many weeks ago. I sent my ETH wallet adress now

Dear Norwegiangambler,

We would like to kindly inform you that on Thursday we requested via email to provide us different payment details than the Revolut ones but we didn't receive any reply.

We kindly request to provide the relevant payment details so as to proceed with your payment.

Thank you for your cooperation.

Kind Regards,

StoneVegas Casino

You are dragging time as usual. I sent it on friday and have not recieved any response. And why is suddenly Revolut not possible when it has been before? Only to be difficult?

Dear Norwegiangambler, please let us know as soon as you have any updates in relation to the payment.

Thank you in advance,

Attila

I have sent you my ETH adress on friday. Just look at the picture. What is wrong with that?

Dear Norwegiangambler,

We are pleased to inform you that your payment is in process.

Thank you for your patience and cooperation.

Kind Regards,

StoneVegas Casino

Send proof of payment when done. For example transaction id

Dear Norwegiangambler, please let us know as soon as you have any updates in relation to the payment.

I get tons of transfers everyday. I want them to send me a POP. Was it paid to crypto? And what was the amount?

Dear all,

We are happy to confirm that the payment has been successfully completed on 15th of January.

Thank you for your cooperation.

Kind Regards,

StoneVegas Casino

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Norwegiangambler,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila