Sportuna Casino - Η ανάληψη του παίκτη έχει καθυστερήσει.

Dear Support Group!

I would like to inform you that despite the 200,000 HUF withdrawal requests approved and accepted in my profile, the casino still has not transferred my winnings.

I request the finance department to urgently review the transaction and pay the amount.

I await your earliest response regarding the reason for the delay.

Tisztelt Támogatási Csoport!

Szeretném jelezni hogy a profilomban jóváhagyott és elfogadott 200000 Ft os kifizetési kérelmek ellenére a nyereményemet a kaszinó még mindig nem utalta ki.

kérem a pénzügyi osztályt hogy sürgősen vizsgálja felül a tranzakciót és fizesse ki az összeget.

Várom mielőbbi válaszukat a késedelem okáról

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

19670507

Have a good day!

Thank you very much for the action.

The problem was solved, the casino paid out the 200,000 HUF!

19670507

jó napot kivánok!

Nagyon szépen köszönöm az intézkedést

a prodléma megoldódott kifizette a casinó a 200000 Ft!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear i19670507I,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika