Spinrise Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I have €1150 available for withdrawal and am at the highest VIP level, which means the withdrawal should be processed quickly. Yesterday I inquired several times and was told the withdrawal would arrive soon. I inquired again today and was told it would take a few more hours (it was early this morning). Now they're saying the withdrawal will take longer due to some discrepancies. I've deposited several thousand euros at this casino.

Habe 1150€ auf Auszahlen, bin auf dem höchsten VIP Level heißt die Auszahlung wird schnell bearbeitet. Gestern habe ich mehrmals nachgefragt und als Antwort kam die Auszahlung wird bald ankommen. Heute nochmal nachgefragt und es hieß es dauert noch einige Stunden ( war morgens früh) . Jetzt heißt es die Auszahlung wird länger dauern wegen irgendwelchen Unstimmigkeiten. Habe bei dem Casino mehrere Tausend Euro eingezahlt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DE7AVU,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have fully verified my account. I have already received several payouts, which were usually processed on the same day.

Ich habe mein Konto komplett verifiziert. Ich hatte schon mehrfach Auszahlungen erhalten, die wurden meist am selben Tag bearbeitet.

Dear DE7AVU,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear DE7AVU,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.