SpinCity Casino - Η ανάληψη του παίκτη καθυστέρησε.

Good morning, on September 5th, I submitted a request to withdraw money. Today is September 10th and the transaction is still pending. I wrote to the Spin City Casino consultant, but I keep getting messages saying there are a lot of requests and my request is being processed, but I keep getting the same reply, the same rule, which I wouldn't write to the consultant, because this is not the first time I've contacted them. Everything was verified successfully, but the money still hasn't been paid out. Please take care of my case.

Dzień dobry 5.09 składałam wniosek o wypłacenie pieniędzy dziś jest 10.09 a transakcja cały czas oczekuję pisałam do konsultanta spin city casino ale cały czas że jest dużo wniosków i mój wniosek jest rozpatrywany ale cały czas tak samo mam odpisywane tą samą regułka z którym bym nie pisała konsultantem bo nie pierwszy raz się odzywam weryfikacja przeszła wszytko pomyślnie a pieniądze nadal nie wypłacone proszę o zajęcie się moją sprawą

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Dear JustynaM89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I see

and thank you very much for your answer

Rozumiem

i dziękuję bardzo za odpowiedź