Snatch Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hello, I'm having a problem with SnatchCasino because they claim they can't process my withdrawals. I had some smaller wins last week, which were paid out. Now I've requested another €750 and have €3000 in my player account. They claim the withdrawal couldn't be processed because of my payment provider. However, I can deposit funds into SnatchCasino and my account is otherwise working perfectly. I think this is a stalling tactic so I might gamble away the money. Support just keeps saying everything is fine, that's all. I was playing without a bonus; my withdrawals were usually processed quickly. The withdrawal requests must have been deleted overnight, and the money was back in my player account.

Hallo,ich habe ein Problem mit dem SnatchCasino weil sie die Auszahlungen angeblich nicht ausführen können. Ich hatte in der letzten Woche einige kleinere Gewinne die auch ausgezahlt wurden.Jetzt habe ich wieder 750 Euro beantragt und noch 3000 Euro in meinem Spielerkonto.Angeblich konnte die Auszahlung nicht gemacht werden wegen meinem Zahlungsanbieter. Ich kann aber im SnatchCasino einzahlen und auch sonst funktioniert mein Konto super.Ich denke das ist eine Hinhaltetaktik das ich das Geld vielleicht verspiele. Beim Support bekommt man nur zur Antwort das alles läuft, das ist alles. Ich habe ohne Bonus gespielt, sonst waren meine Auszahlungen schnell auf dem Konto.Die Auszahlungsanträge wurden nachts wohl gelöscht und das Geld war wieder auf dem Spielerkonto. 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear efreu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, I'm verified at the casino and have already received withdrawals. Okay, does that mean I have to wait 14 days and then contact you again?

Thank you so much so far!

Hallo,verifiziert bin ich im Casino und hatte auch schon Auszahlungen.Gut,das heisst ich muss jetzt 14 Tage abwarten und mich dann wieder melden?

Vielen Dank schonmal soweit !

I just received €500 from SnatchCasino, €250 failed again and was returned to my player account.

Ich habe gerade 500 Euro von SnatchCasino bekommen, 250 Euro sind wieder fehlgeschlagen und zurück in meinem Spielerkonto

Dear efreu and Casino Guru,

The player has made several withdrawal requests using their bank card. Unfortunately, these withdrawals were declined by the player's bank. In such cases, there is nothing we can do on our end, since we are unable to influence decisions and procedures of individual banks.

Previously, the player has made successful withdrawals using cryptocurrency in February and card withdrawals in January, both of which methods were successful. If the player is using a new card, it might be problematic and we suggest they contact their bank for details.

The player has made new withdrawal attempts on Saturday using an alternative method, which is a bank transfer. Withdrawal requests via banks, made during weekends, are processed during the next business day, which would be today. As such, withdrawals were processed and, on our end, they appear successful. Another withdrawal made at the same time via card was, once again, declined by the bank.

As noted previously, we suggest the player contacts the bank for detailed reasoning on why the card transaction cannot be completed and, in the meantime, use bank transfer for their withdrawals.

Respectfully,

Snatch Casino Representative.

Dear efreu and Casino Guru,

The deposits via card are declined by the bank, which is the information provided definitively by the payment processing company. Unfortunately, new withdrawals are placed via card and not bank transfer, as advised. It is with high likelihood they will be declined as well.

Respectfully,

Snatch Casino Representative.

Bank transfers aren't even possible. I've never had any problems with card deposits or withdrawals, I don't understand it.

Banküberweisung geht garnicht erst. Ich hatte noch nie Probleme bei Ein oder Auszahlungen mit Karte,das verstehe ich nicht

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear efreu,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla