Slots Angels Casino - Τα κέρδη του παίκτη καθυστερούν και ουσιαστικά κατάσχονται.

Hi, I've been waiting for 7 months for my winnings to be paid out. It's been canceled twice already and then I didn't want to listen to the lies anymore, so I canceled my winnings payout myself. I also played and then wanted to try to withdraw them again (I fulfilled all the bonus conditions 6-7 months ago for the winnings I played with, otherwise I wouldn't have been able to withdraw the winnings). Now comes the bombshell: I want to withdraw, but it's not possible because I received a bonus this month that was defective and I couldn't play it through to the end. When I asked, they told me to delete it (there was no warning when I canceled). I did this and suddenly they linked my winnings from 6 months ago with the new, non-functioning bonus and my €1500 winnings were suddenly gone. When I asked, after a lot of back and forth, someone finally realized that there was a mistake. They promised to to take care of it immediately but unfortunately it has been 3 weeks and when I ask I have to explain everything again and again and the answer, yes it takes a while to check this, is starting to get on my nerves, first they make me wait 7 months and then they do this to me and I have the feeling that I will never get a single cent of my winnings anyway.

It would be nice if they could achieve something there

Kind regards, Ingo

Hi ich warte dort seit 7 Monaten auf meinen gewinnauszahlung 2 mal wurde es schon storniert dann hatte ich keine lust mehr mir die lügen an zu hören also habe ich meinen gewinnauszahlung selber abgebrochen, habe auch gespielt und wollte es dann doch nochmal versuchen mit dem auszahlen (alle Bonusbedingungen habe ich vor 6-7 Monaten für den gewinn mit dem ich gespielt habe erledigt ansonnsten hätte ich den gewinn nicht zur auszahlung bringen können) so jetzt kommt der hammer ich will also auszahlen geht nicht da ich in dem laufenden Monat einen Bonus geschenkt bekommen habe der aber defekt war ich konnte diesen nicht zu ende spielen auf anfrage sagte man mir dann solle ich diesen Löschen (es kam beim stornieren keine Warnung ) jetzt tat ich diese und schwupps haben sie mein gewinn von vor 6 monaten einfach mit dem neuen nicht funktionierenden Bonus verknüpft und meine 1500€ gewinn waren auf einmal weg ,auf anfrage nach langen hin und her geschreibe hat es dann nun endlich jemand kapiert das dort ein fehler vor liegt man versprach mir sich umgehend darum zu kümmern aber leider ist das auch schon wieder 3 wochen her und auf anfrage muss ich immer wieder alles von neuen erklären, und die antwort ja das dauert etwas dies zu prüfen geht mir langsam gegen den strich, erst lassen sie mich 7 monate warten und dann machen die so etwas mit mir habe das gefühl das ich sowieso nie auch nur einen cent erhalten werde von meinem gewinn.

Es wäre schön wenn sie dort etwas erreichen könnten

Lieben gruss Ingo

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slots Anges Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• What bonus were you playing with recently? Can you please share the link or a screenshot of the bonus description?
• Do I understand correctly that you haven't finished the wagering requirement and forfeited the bonus?
• Please specify if the real money and the bonus money balance are separate.
• Please specify if your winnings from bonuses 6 months ago were transferred to your real money balance after the wagering was completed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Hi, yes, I fulfilled all the bonus conditions 6 months ago and you can only withdraw then. The casino canceled it once and the other times I didn't feel like waiting any longer, but as I could still increase my winnings I withdrew them. I got the bonus in question on October 20, 2025 and I could only use 23 of the 25 free spins because the game was defective and in order to withdraw I had to delete it and, as I said, they simply linked the new bonus, which was defective, with my old winnings that I had been waiting for for so long and deleted it without warning. Attached are withdrawal requests and the supposed bonus that took my entire winnings of €1,500.

Best regards, Ingo Hinrichsen

Hi ja ich habe vor 6 monaten alle bonus bedingungen erfüllt man kann auch nur dann auszahlen einmal wurde es vom casino abgebrochen und die anderen male hatte ich keine lust mehr zu warten aber da ich meinen gewinn noch erhöhen konnte habe ich da wieder ausgezahlt und der bonus um den es geht den habe ich am 20.10.25 bekommen und konnte nur bis 23 von 25 freespins benutzen da das spiel ein defekt hatte und um auszahlen zu können musste ich diesen löschen und wie gesagt die haben den neuen bonus der defekt war dann einfach mit meinem alten gewinn auf den ich schon so lange warte verknüpft und ohne vorwarnung einfach geloscht anbei auszahlungs anträge und der vermeindliche Bonus der mir meinen ganzen gewinn von 1500€ genommen hat .

Lg Ingo Hinrichsen

Dear player, 

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice, as it appears to be a common practice for Slots Angels Casino to ignore our attempts to mediate any issues completely. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have been unsuccessful as the complaints have grown in number. We strictly recommend staying away from Slots Angels Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. 

Kind regards,

Natalia