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Again a casino that refuses to close my account even though I asked for it several times.

Igen ett casino som vägrar stänga mitt konto trots att jag bett om det flera gånger.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
• Have you unsubscribed from the casino's marketing communication?
• Could you please specify the reason for closing your account?
• Would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses?
• You can send them to me at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They refuse to close my account, I have asked them repeatedly?

Dom vägrar att stänga mitt konto, har bett dom uppreapde gånger ?

The reason is that the casino feels unserious and has extremely poor RTP. Seplar only on casinos that have good ratings from you but this unfortunately does not feel serious?

Anledningen är att casinot känns oseriöst och har extremt dålig RTP. Seplar endsat på casino som har bra betyg från er men det här känns tyvärr inte seriöst ?

Thanks for your reply.

Could you please share your most recent requests you sent to the casino to close your account? Send the information to my email at [email protected] for review.

When was the last time you deposited or played in the casino?

Please let me know.

Thanks in advance for your cooperation.

Dear shine0909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru