Shuffle Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I'm very upset about the way this situation is being handled.

I have three USDT withdrawals that have been stuck in "Under Review" status for days, totaling approximately 3,700 USDT—it’s been more than three days now.

My account is fully verified and approved at all stages (email, L1, L2, and L3). Yet, every time I contact support, I receive the same boilerplate response, with no timeline or real explanation. Whenever I speak with a support representative, this is the response:

"Please be patient; we cannot provide an exact estimate of when this process will be completed, but we’ll contact you as soon as it’s finished or if we need additional information."

How can they just say that? I just want to withdraw my funds—this is frustrating!

I’ve liked the platform so far, but this unjustified delay and the lack of a clear response from support are really upsetting me. I’m just asking Shuffle to release what is rightfully mine, since all the documentation has been approved.

I’m asking Casino Guru to intervene so that the withdrawals can be processed.

Estou muito triste com a forma como essa situação está sendo tratada.

Tenho três saques em USDT parados no status "Em revisão" há dias, somando aproximadamente 3.700 USDT, ja fazem mais de 3 dias.

Minha conta está com verificação completa e aprovada em todas as etapas (e-mail, L1, L2 e L3). Ainda assim, sempre que entro em contato com o suporte, recebo a mesma resposta pronta, sem prazo nem explicação real. Na conversa com qualquer atendente essa é a resposta:

"Aguarde, não podemos fornecer uma estimativa exata de quando esse processo será concluído, mas entraremos em contato com você assim que for concluído ou se precisarmos de informações adicionais."

Como podem falar apenas isso ? Quero apenas sacar meus valores, isso é frustrante!

Gostava da plataforma até aqui, mas essa demora sem justificativa e a falta de resposta clara do suporte estão me deixando muito triste. Só peço que a Shuffle libere o que já é meu por direito, já que toda a documentação foi aprovada.

Peço a intervenção do Casino Guru para que os saques sejam liberados.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Daviane_123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’ve noticed that Shuffle, in the complaints here on Casino Guru, frequently uses this tactic of showing on the website that a document has been verified and then claiming it needs to be reviewed manually. This is exactly what’s happening to me, and I see it as just a way to delay the withdrawal and freeze my balance. After all, how can a manual verification take 3 days to be reviewed and resolved? Impossible! I understand that the KYC process is necessary, but 3 days have already passed, and this shows a complete lack of willingness on the casino’s part to resolve the situation promptly.

I’ve never used any bonuses.

I’ve made several deposits with them, but when it comes time to withdraw, they won’t let me make a withdrawal

Customer support isn’t helping at all, and the site is just dragging things out to keep my balance frozen without paying me

vejo que a shuffle nas reclamações aqui no casino guru faz muito essa pratica de mostrar no site que o documento verificou e depois dizer que precisa ser analisado manualmente, esse caso que esta acontecendo comigo é exatamente assim e vejo que é apenas uma forma de não fazer o levantamento logo e assim congelar o saldo, afinal como pode uma verificação manual demorar 3 dias pra ser vista e resolvida ? impossível ! entendo que o processo de KYC é necessário mas já se passaram 3 dias e isso é extremamente falta de vontade da casa de querer resolver logo a situação.

nunca usei bônus

depositei varias vezes na casa e na hora de sacar não me deixam fazer levantamento

suporte não ajuda em nada e a casa apenas criando mais tempo apenas pra deixar o saldo congelado sem me pagar

They just asked me to complete another account verification. I already did it and it was approved, but even so, when I contact support, they say my account is under review and they won't approve my withdrawal at all.

acabaram de me pedir uma nova verificação de vivacidade, já fiz e foi aprovado e mesmo assim quando retorno ao suporte dizem que minha conta esta sob analise e não liberam de jeito nenhum meu saque.

Dear Daviane_123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Daviane_123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.