Rizzio Casino - Τα κέρδη του παίκτη κατάσχονται.

The casino stole 600e in winnings from me, citing the rules, but I haven't broken any rules. The only mistake I made while playing was that I got winnings. First I got 300e in betting, then 600e in casino games and I made a withdrawal. Everything went well until then, the money was received in the game account and my account was confirmed successfully, although there was a delay and a few problems.

I want to get my 600e won back and get my money into my bank account.

Kasino varasti minulta 600e voittoja vedoten sääntöihin mutta en ole rikkonut mitään sääntöjä. Ainoa virhe mitä tein pelatessani oli että sain voittoja. Ensin vesonlyönnillä saldo 300e sitten kasinopelillä saldo 600e ja tein kotiutuksen. Kaikki meni hyvin siihen asti rahat otettiin vastaan pelitilille ja tilini vahvistus onnistui vaikka siinä olikin viivästystä ja hiukan ongelmia.

Haluan saada voittamani 600e takaisin ja saada rahani pankkitililleni.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation, may I kindly ask you a few clarifying questions?

• Could you please specify which rules the casino accused you of breaching?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• What casino games did you play?
• Have you already passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I posted a picture of their accusation and when I asked for clarification, I didn't get it from them.

I was a new customer, so it was my first withdrawal and the account verification was ok.

I collected the winnings with a real money balance.

I played several games, but mostly sweet bonanza when I had already won 300 euros from betting.

Laitoin kuvan heidän syytöksestään ja kun pyysin tarkennusta en sitä heiltä saanut.

Olin uusi asiakas eli kyseessä oli ensimmäinen kotiutus ja tilin vahvistus oli ok.

Keräsin voitot oikean rahan saldolla.

Pelasin useita pelejä mutta enimmäkseen sweet bonanzaa kun olin saanut vedonlyönnistä jo 300e voittoa.

https://casino.guru/fi/foorumi/kasinot/rizzio-kasino-huijaus#post-231579

Dear Mntdw

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Rizzio Casino representative to join this conversation.

Dear Rizzio Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

At least they are spamming emails even though I have my settings set to not receive them. They replied yesterday as shown in the screenshot.

Maybe they think that if they don't respond here then they don't have to pay or take responsibility for their own mistakes. Like the lying scam casino that steals people's winnings by claiming rules that the player hasn't broken. Avoid that site and the places with that license.

Ainakin he kyllä spämmivät sähköposteja vaikka asetukseni ovat etten halua vastaanottaa niitä. He vastasivat eilen näin miten screenshotissa näkyy.

Ehkä he ajattelevat että jos he eivät vastaa tänne niin heidän ei tarvitse maksaa tai ottaa vastuuta omista virheistä. Kuten sanottu valehteleva scämmi kasino joka varastaa ihmisten voitot vedoten sääntöihin joita pelaaja ei ole rikkonut. Välttäkää kyseistä sivustoa ja kyseisen lisenssin paikkoja.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Yes, at least they send me two promo offers every day even though I don't want to receive them and they have replied that the decision is final. They take no responsibility, immoral liars. As I have said, avoid this place and other similar sites.

Kyllä he ainakin minulle lähettävät joka päivä kaksi promo tarjousta vaikka en halua vastaanottaa niitä ja ovat vastanneet että päätös on lopullinen. Eivät he ota mitään vastuuta moraalittomat valehtelijat. Kuten olen sanonut välttäkää kyseistä paikkaa ja muita samanlaisia sivustoja.

"Thank you for reaching out to us.

After careful review, we can confirm that the decision regarding this matter has been taken in full alignment with our terms and conditions.

12.10 Website reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")

ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group

iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Website.

We understand this may not be the result you had hoped for, and we sincerely apologize for any frustration or disappointment this may cause.

Please note that the conclusion reached by the designated department is final and cannot be revised.

Kind Regards,

William

Customer Support Team"

He vastasivat näin. He valehtelevat enkä ole rikkonut mitään sääntöjä. Haluan että tilini estetään siellä ja saan voittamani rahat pankkitilille suoraan. He hyväksyivät kaikki asiakirjat ja ottivat vastaan monta talletusta. Heti kun tuli kotiutuksen mahdollisuus he alkoivat valehtelmaan. Pyydän myös että he lopettavat lähettämästä joka päivä kaksi promo sähköpostia valehtelu tarjouksista koska en ikinä enään tule pelaamaan heidän sivullaan.

Why do they still send offers and expect me to make a deposit to them? I want my account blocked, the amount I withdrew that was stolen directly to my bank account and I don't want to receive emails.

Miksi he silti lähettävät tarjouksia ja odottavat että tekisin talletuksen heille. Haluan pelitilini estoon, kotiututtamani summa joka varastettiin suoraan pankkitilille ja en halua vastaanottaa sähköposteja.

They don't respond? The whole site is a complete scam. I think everyone who has a good review of the casino on their page should remove that review or be honest. Many players will definitely fall for the scam if it says somewhere that it is a reliable site to play.

Eivät he vastaa? Täyttä huijausta koko sivusto. Mielestäni kaikki joiden sivulla kyseinen kasino on arvosteltu hyväksi pitäisi poistaa kyseinen arvostelu tai olla rehellisiä. Monet pelaajat menevät varmasti huijaukseen jos jossain lukee että olisi luotettava sivusto pelata.

"Thank you for contacting us.

We understand that you may be disappointed with the outcome of the decision made by the relevant department.

Please be informed that our decision is final and was made in accordance with our terms and conditions.

We would like to inform you that our Terms and Conditions are approved and authorized by the licensing regulator, aiming to ensure that all gaming activities are carried out in a socially responsible manner.

Do not hesitate to contact us in case you need any further help.

Kind regards,

Roxanne

Customer Support Team"

He vastasivat tänään näin ja lähettelevät yhä monta spämmi tarjousta päivässä. He ovat pelkkää huijausta ja toivottavasti heidän toimintansa saadaan loppumaan.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://casino.guru/licensing-authorities/comoros-license) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

I am sorry I could not be of more help on this occasion.

Best regards,

Mirka Dubasova