Rise of Bets Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

I made an initial deposit on Riseofbets.com around a week ago, where I deposited 100€, where I later deposited 200€ euro. I played sportsbetting and ended up with 662.85€ which I wanted to withdraw.

As usual, I went through their KYC-proces and provided any document as they requested, obviously frustrated as they purposelly postponed the proces by only requesting one document at a time.

Yesterday they received their last document and said it would be reviewed, and now they have told - WITHOUT ANY REASONING - that they have forfeited my winnings?! Now there is 200€ in my account which doesn't make any sense either.

If you want to, we can combine my 2 ongoing cases with both Scibet.io and RiseOfBets.com into one case, as the owners are the same.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Oscarov7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Attila.

Thank you so much for looking into my case already. However, did you read what I wrote?

They have forfeited my winnings in the completely same manner as they did at their sister site "Scibet.io". If you look into other casinos from L.C.S Limited as both Riseofbets.com and Scibet.io, they experience exactly this. I will attach their e-mails for both Riseofbets.com and Scibet.io here, so you can see that it is completely identical and with no basis in fact.

Thanks in advance.

Best regards,

Dear Oscarov7,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello!

They haven’t gotten back to me nor gaven my winnings back and processed the withdrawal. They are just ignoring me as well as the issue they are facing.

They are clearly doing this on purpose as a part of their fraud-scheme. Classic L.C.S behavior.

Dear Oscarov7,

Thank you very much for your reply. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which documents have you submitted for the KYC verification?
• Have you ever played with any bonuses in this casino?
• Could you please confirm whether you submitted all the information truthfully during the registration process?

Thank you very much in advance for your reply.

Best regards,

Attila G.

1) I submitted Proof of Address (Bank statement), Proof of Identity (Passport AND Drivers license - in addition, I sent a selfie with my passport because they requested it), Proof of Card (The card I used to deposit) and Proof of Payment (A bank statement showing my payment to their site. Literally, everything they asked for I sent, and I even informed them that if they needed anything further, I would provide it directly to them. Instead, they decided to call it "forged documents" and insinuate that I might have used a VPN (I don't even have a VPN??) without ANY elaboration or proof.

2) No, I have never ever played with any bonus.

3) I submitted all documents 100% truthfully and accordingly to their requests and what’s stated in the guidelines. They even accepted all documents and marked my account as "KYC-Verified". It turns out that this was all just "a part of the show", as they for some reason "needed more time to review the withdrawal" (even though they just KYC-verified me, and then they informed me of the confiscation.

If you need anything further from me, feel free to let me know!

Thank you for your assitance in this case so far.

Dear Oscarov7,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Hello Oscarov7,

It's Michal again. I have taken over this complaint as well. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Rise of Bets Casino to join the conversation.

Dear Rise of Bets Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected]

Dear Oscarov7,

I have been informed by the casino team that the previously confiscated funds have been recredited to your casino account and, if you have not done so already, are available for withdrawal.

Can you please confirm that?

Dear Oscarov7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

100€ is missing from Scibet.