RioBet Casino - Ο παίκτης ζητά το κλείσιμο του λογαριασμού του για λόγους ασφαλείας.

Good morning

I have tried several times to block my gaming account on the manipulated website that I want to block my gaming account for life at the company RioTech NV

no one will block my game account

I ask you to help me to block my game account for life on the platform

the platform lifts every game round

I have made more than 20 deposits, always myself

I haven't even won 100 times

I'm extremely scared to keep playing the platform

it is extremely dangerous

I ask you to help me to block my game account on the platform for life

Thank you

Guten Morgen

ich habe mehr mals versucht mein spielkonto bei das Manipolierte Webseite das ich mein spielkonto für lebenlang sperren bei das Firma von RioTech NV

niemand wird mein spielkonto sperren

ich bitte euch helft mir weiter das ich mein spielkonto für lebenlang sperre bei das Platform

das platfrom hebt jede spielrunde ab

ich habe mehr 20 einzahlungen getätig immer das selber

nicht mal 100 fach gewonnen habe

ich habe extrem schies bei das Platform weiter zum spielen

es ist extrem gefärlich

ich bitte euch hilft mir weiter das ich mein spielkonto bei das Platform Für lebenlang sperren

vielen dank

Dear elvissweet,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

I have sent emails to the platform 100 times

100 times with chat pushed

I told you that I am sick

tomorrow evening every time only money I lose

but they don't block my game account immediately

I don't understand what kind of platform this is

they have to protect players, not destroy them

but I have no book to stay in contact with the support

they don't help at all

I have now sent an email to the gambling authority

and with my lawyer

the casino has very extremely poor payout ratio

losing every round no matter how I play

I have never seen such platforms

I ask you to help me and block my game account for life with the company Riotech

without the possibility of playing again

Thank you

ich habe bei das Platform 100 mal email gesendet

100 mal mit chat geschieben habe

ich habe erzält das ich krank bin

morgen abend jedes mal nur geld ich verlier

aber die sperren sie mein spielkonto nicht sofort

ich verstehe nicht was für ein Platoform ist das

die müssen spieler schützen nicht kapput machen

aber ich habe mehr kein book mit die support in kontakt bleiben

die helfen überhaubt nicht

ich habe jetzt bei glückspielbehörde email gesendet

und bei mein antwalt

das casino hat sehr extrem schlechte auszahlquotte

jede spielrunde am verlieren egal ich spiele

ich habe solche Platformen nie gesehen

ich bitte sie helfen sie mir weiter und mein spielkonto für lebenlang bei das Firma Von Riotech sperren

ohne die möglichkeit das ich wieder spielen darf

vielen dank

I just can't anymore

the platform is 1000% manipulated

deadline every game round that is 100% manipulated

there is no reality so that every round of the game takes off

June 21, 2025

11:16

80.00

$

June 21, 2025

11:01

85.00

$

June 21, 2025

10:39

79.00

$

June 21, 2025

10:14

56.00

$

June 21, 2025

08:57

65.00

$

June 20, 2025

07:55

80.00

$

June 20, 2025

07:26

80.00

$

June 20, 2025

06:58

65.00

$

June 19, 2025

06:55

74.00

$

June 19, 2025

06:43

50.00

$

June 19, 2025

06:33

50.00

$

June 19, 2025

06:20

50.00

$

June 19, 2025

05:14

50.00

$

June 18, 2025

22:13

49.00

$

June 18, 2025

22:05

50.00

$

June 18, 2025

21:41

50.00

$

June 18, 2025

21:33

50.00

$

June 18, 2025

21:19

50.00

$

June 18, 2025

21:06

50.00

$

June 18, 2025

20:51

50.00

$

June 18, 2025

20:29

50.00

$

ich kann einfach nicht mehr

das Platform ist 1000% Manipoliert

frist jede spielrunde das ist 100%manipoliert

es gibt nicht in realität so das die jede spielrunde hebt ab

21.06.2025

11:16

80,00 

$

21.06.2025

11:01

85,00 

$

21.06.2025

10:39

79,00 

$

21.06.2025

10:14

56,00 

$

21.06.2025

08:57

65,00 

$

20.06.2025

07:55

80,00 

$

20.06.2025

07:26

80,00 

$

20.06.2025

06:58

65,00 

$

19.06.2025

06:55

74,00 

$

19.06.2025

06:43

50,00 

$

19.06.2025

06:33

50,00 

$

19.06.2025

06:20

50,00 

$

19.06.2025

05:14

50,00 

$

18.06.2025

22:13

49,00 

$

18.06.2025

22:05

50,00 

$

18.06.2025

21:41

50,00 

$

18.06.2025

21:33

50,00 

$

18.06.2025

21:19

50,00 

$

18.06.2025

21:06

50,00 

$

18.06.2025

20:51

50,00 

$

18.06.2025

20:29

50,00 

$

can you please check

Please look at how much I have paid in and I have not even lived 200 or 300 times

every round takes off

no matter when I play, morning or evening, no matter which game provider, no matter which stake

I'm not normal with the platform

Please help me as soon as possible to have my game account on the cheating platform of Riotech.NV blocked for life without the possibility of playing again

können sie prüfen bitte

schau mal sie bitte wie viel habe ich eingezahlt und nicht mal 200 oder 300 fach gewohnnen habe

jede spielrunde hebt ab

egal wann ich spiele morgens oder abens egal welche spiel anbiter egal welche einsatz

es ich nicht normal mit das Platform

bitte hilfe mir weiter so schnell wie möglich das mein spielkonto bei das betrügste Platform von Riotech.NV für lebenlang sperren ohne die möglichkeit das ich wieder spielen darf

Hello, Thank you for sharing your opinion.

We regret that you had a negative impression of playing in our casino. However, we would like to emphasize that Riobet operates in full compliance with the established rules and standards of fair play. All game processes are based on a random number generator (RNG) and do not depend on us. This guarantees fairness and equal chances for all players.

We understand that losing always causes an emotional reaction. However, we would like to draw your attention to the fact that a casino is, first and foremost, entertainment with an element of risk, and not a way to earn money consistently. Unfortunately, winnings can never be guaranteed, as well as their size.

I see that our site has imposed restrictions on you due to addiction on June 21 at 1:22 PM Moscow time.

Здравствуйте. Благодарим вас за то, что поделились своим мнением.

Мы сожалеем, что у вас сложилось негативное впечатление от игры в нашем казино. Однако хотим подчеркнуть, что деятельность Riobet осуществляется в полном соответствии с установленными правилами и стандартами честной игры. Все игровые процессы основаны на генераторе случайных чисел (RNG) и не зависят от нас. Это гарантирует честность и равные шансы для всех игроков.

Мы понимаем, что проигрыш всегда вызывает эмоциональную реакцию. Тем не менее, хотим обратить внимание, что казино – это, в первую очередь, развлечение с элементом риска, а не способ стабильного заработка. К сожалению, выигрыш никогда не может быть гарантирован, как и его размер.

Я вижу, что на нашем сайте вам поставили ограничения в связи с зависимостью 21 июня в 13:22 по московскому времени.

Dear RioBet Casino Representative,

Thank you very much for reaching out to us and providing more information regarding the player's case.

Dear elvissweet,

Can you please confirm that the casino has closed your account? I have not received any emails with self-exclusion requests from you.

Regarding the RTP, regrettably, we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at [email protected] if there is anything else I could do for you regarding your complaint.

Unfortunately, no matter where you play online

but I have not seen such a cheating platform

that takes off every round

and 100 times you have to write to support that they will block your game account for life

no one responded

this is one of the bad websites I've been playing on for years

After 2 weeks I managed with your help to get my game account banned for life

Normally, it should not be like this since many players are addicted to gambling and whoever meets the platform

they are screwed no reaction to block

leider egal wo onlinespielen

aber so wie das betrügste platform habe ich nicht gesehen

das die jede spielrunde hebt ab

und 100 mal must du die support schreiben das die spielkonto für lebenlang sperren

keine reagiert

das ist einer der schlechte webseite wo ich seit jahre spiele

nach 2 woche habe ich mit eure hilfe geschafft das mein spielkonto für lebenlang sperre

normal darf nicht so seit sind viele spieler spielsüchtig und wen das platform treffen

die sind am arsch kein reaktion zum sperren

Dear elvissweet,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.