RioBet Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

This casino constantly delays cryptocurrency payouts using their own system, sometimes withdrawing instantly, sometimes dragging it out until the last minute.

Today, I lost another 66,000 win because of this. I lost 110,000 before that, too. And now I'll give you screenshots showing the casino delaying withdrawals as much as possible just to avoid paying.

The first screenshot shows the withdrawal being canceled. Because of them.

The second screenshot shows the withdrawal time for crypto.

Yes, I'm demanding compensation from them in the amount of 176,000 rubles, on the grounds that the casino is deliberately not paying so that the money will be lost.

When I contacted support, they claimed there were problems with the payment gateway, but the money hasn't even left the casino, so I conclude that Riobet is doing this on purpose.

What the hell is a payment gateway for crypto withdrawals? The payment gateway doesn't seem to be affected when depositing from crypto, but when withdrawing to USDT, the TRC 20 breaks immediately.

P.S. I demand that you don't close the complaint until the full compensation is paid to your USDT TRC 20 wallet, because your account at this casino will be deleted, and withdrawing from it is a whole other story.

Other casinos offer instant crypto withdrawals, and they don't have the mythical gateway issue. Is Riobet the only one with gateway issues? Or maybe you're just experiencing a developmental delay?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TeodorRage,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

You misunderstood. I'm not expecting a withdrawal; this Khaino is deliberately trying to get me to cancel and lose money, and the self-exclusion option allows me to draw conclusions while the game is actively blocked.

Dear Administrator, I see that this establishment doesn't care about the community or the player, but we're still not closing the complaint until they pay the full amount of compensation, namely 176,000 rubles to the crypto wallet I originally used for deposits. This scam is deliberately delaying payments because it refuses to pay out winnings, but loves accepting deposits. I also demand that this scam provide the contact information of the licensor and regulator for future reference.

Namely, point by point

1. Intentional delays in payments according to their system. You come out ahead and then have to wait 3 days for your winnings. They'll deliberately delay this so you lose everything.

2. Tricky options with predatory self-limiting conditions. Let's say you win a large sum here, and to save and withdraw it, you limit your play. But when this option is active, according to their rules, all withdrawal requests are cancelled, although according to the license rules, there should be a Cooling-off option that allows payouts but prevents betting.

It is this fact that indicates that the casino is unwilling to pay out winnings fairly.

P.s. Riobet, don't mess with my brain and the brains of others.

I'm waiting for my compensation, and all my replies like compensation is unacceptable, shove them up your ass, and oh, into the payment gateway, which magically constantly crashes when trying to pay out cryptocurrency, but mystically never crashes when making a deposit.

Вы не поняли. Я Не жду вывод, данное кхаино специально тянет чтобы я отменял и сливал деньги, а отпция самоисключения он даёт сделать выводы при активной блокировке игры.

Уважаемый Администратор я вижу что данному заведению Насрать на комьюнити и игрока но все же жалобу не закрываем пока не выплатят компенсацию в полном объеме а именно 176000 рублей на крипто кошелек изначально на который ставил выплаты но по при причине того что шарага намеренно затягивает с выплатами по причине того что шарага сия не желает платить выигрыши, зато депозиты очень любит принимать, так же требую от помойки этой предоставить контакты лицензиара и регулятора для дальнейшего к ним обращения.

А именно по пунктам

1. Намеренное затягивание выплат по их системе, вышел в плюс и выигрыш свой ты будешь ждать 3е суток, они будут специально тянуть чтобы ты слил все.

2. Хитрые опции с грабительским условием самоограничения, допустим получилось в этом месте выиграть крупную сумму, и чтобы её сохранить и вывести делаешь себе ограничение игры но при активной этой опции по их правилам вся заявки на вывод отменяются хотя по правилам лицензии должна быть опция Cooling-off с возможностью выплат но невозможности совершать ставки.

Именно этот факт указывает на что казино не желает честно выплачивать выигрыши.

P.s Риобет не делайте мне и людям мозги.

Я жду свою компенсацию и все свои отписки по типу что компенсация недопустима засуньте себе в жопу а ой в платёжный шлюз который постоянно магическим образом падает при попытке выплат на криптовалюту зато мистическим образом никогда не падает при депозите

Good afternoon. The casino processes withdrawal requests within 24 hours of their creation, regardless of the withdrawal method selected by the user. There have been no reported violations of the regulated processing times for payments on this account – previously, withdrawals have been processed within a few minutes or even several hours.

The user's account was subject to the "Website use restricted until January 23, 2026" restriction, set by the user themselves. While this restriction is in effect, all account transactions, including withdrawals, are automatically suspended.

The claim that the cancellation of requests occurred "due to casino actions" is not factually correct. The cancellation of requests was performed manually by the user and occurred before any restrictions were implemented by the project.

There are no grounds for paying compensation in this case.

Добрый день. Обработка заявок на вывод средств со стороны казино осуществляется в срок до 24 часов с момента их создания, вне зависимости от выбранного пользователем способа вывода средств. Нарушений регламентных сроков обработки выплат по данному аккаунту не зафиксировано – ранее выводы осуществлялись как в течение нескольких минут, так и в течение нескольких часов.

На аккаунте пользователя было активировано ограничение «Использование сайта ограничено до 23.01.2026», установленное самим пользователем. При наличии данного ограничения любые операции по аккаунту, включая вывод средств, автоматически приостанавливаются.

Утверждение о том, что отмена заявок произошла «по причине действий казино», не соответствует фактическим данным. Отмена заявок была выполнена пользователем вручную и произошла до применения каких-либо ограничений со стороны проекта.

Оснований для выплаты компенсации в данном случае не имеется.

Riobet Casino is at fault in this situation; I insist on compensation. Having also spoken with players, I heard them confirm my assertion that the casino is deliberately delaying withdrawals.

Казино риобет в данной ситуации не право, я настаиваю на компенсации. Так же поговорив с игроками я услышал от них подтверждения моих о том что казино это намеренно тянет с выводом

Dear TeodorRage,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I didn't receive it.

Нет не получил

Dear TeodorRage,

To proceed with the review, please clarify the following:

1. The date and time your withdrawal was requested and whether it was approved or cancelled by you.
2. Whether you activated the "Website use restricted until January 23, 2026" option, and when.
3. Any evidence showing a withdrawal remained pending beyond the casino’s stated processing time without cancellation or restrictions.

Please note that losses caused by continued gameplay while a withdrawal is pending are generally considered the player’s responsibility.

We look forward to your reply.

Karla

Dear TeodorRage,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru