RickyCasino - Ο παίκτης αντιμετωπίζει καθυστερημένη ανάληψη και κακή υποστήριξη.

I've spent 3 days speaking to Ricky casino support and up until now I've had no issues with withdrawals so was surprised to see the deliberate stall tactics and blatant lies , each support chat I was given many different excuses regarding my withdrawal even getting blamed for putting the wrong account to then say it's ok it's approved . They won't provide any proof of payment , but then ask for bank statement of my proof of deposits when I didn't even use my bank account to deposit funds on the dates I was asked..I know it's a lost cause they can help the 400 peanuts they robbed me for considering they know Ill just put it back in anyway . I've tried my best to find someone in support with some integrity but what can you do with people that know you can't actually put them in a boot and you can imagine the rest . GOOS on them making DAMA N.V now known as Nova strix now a bad name.

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Dear Enrico3189999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 7 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 7 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Enrico3189999,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla