Revolution Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I would like to file a complaint against Revolution Casino ( revolutioncasino8.com ).

My withdrawals totaling €1,500 (€800 from 27/07/2026 and €700 from 28/07/2026) are still in the "Processing" status.

A previous payout was cancelled and I was asked to request a new payout via bank transfer.

My account is verified. I have contacted support multiple times, submitted formal complaints, and received ticket number 54227094.

Additionally, a VIP manager confirmed in writing that my withdrawals had been expedited. Despite this, the withdrawals have still not been approved or paid out.

I request assistance in clarifying and disbursing my winnings.

Ich möchte eine Beschwerde gegen Revolution Casino (revolutioncasino8.com) einreichen.

Meine Auszahlungen über insgesamt 1.500 € (800 € vom 27.07.2026 und 700 € vom 28.07.2026) befinden sich weiterhin im Status "In Bearbeitung".

Eine frühere Auszahlung wurde bereits storniert und ich wurde aufgefordert, die Auszahlung per Banküberweisung erneut zu beantragen.

Mein Konto ist verifiziert. Ich habe den Support mehrfach kontaktiert, formelle Beschwerden eingereicht und Ticket Nr. 54227094 erhalten.

Zusätzlich hat mir ein VIP-Manager schriftlich bestätigt, dass meine Auszahlungen beschleunigt wurden. Trotzdem wurden die Auszahlungen bis heute nicht genehmigt oder ausgezahlt.

Ich bitte um Unterstützung bei der Klärung und Auszahlung meiner Gewinne.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jerry131,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jerry131,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean