Rajabets Casino - Η κατάθεση του παίκτη καθυστερεί.

Hi,

I made a deposit of ₹12000, but the amount is still not reflecting in my account. It has been some time since the transaction, and the money has already been debited from my bank.

Please verify the payment status and update my account balance as soon as possible. Let me know if you need any additional details from my side.

Acct ID: divyanshudplayer

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Dear divyanshudgarg,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Tomas,

Thank you for your response and for keeping my complaint open.

I would like to clarify that the amount was successfully debited from my bank account, but it has not been credited to my casino account, nor has it been refunded back to my bank. This confirms that the transaction was completed from my side.

I have already contacted my payment provider and submitted all the required details, including my bank statement, showing the successful debit. Despite this, I am not receiving any concrete resolution, and the process is taking an unusually long time.

Since the funds have left my bank account, I kindly request your assistance in coordinating with the casino/payment provider to ensure the issue is properly investigated and resolved. Waiting for up to a month is extremely difficult, as this amount is important to me.

I will keep you updated on any progress from the payment provider, but I sincerely request any additional support you can provide from your side to help speed up the resolution.

Thank you for your understanding and assistance.

I fully understand your frustration, divyanshudgarg. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 19 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

I have already shared all required transaction details, and my bank has confirmed that the funds were successfully transferred to the receiver. Extending the timeline again is unacceptable.

Please provide a clear and final resolution timeline to either credit the amount to my account or refund it to my bank. I expect this matter to be handled urgently.

Regards,

Divyanshu ****

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear divyanshudgarg,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas