Rabona Casino - Οι αναλήψεις του παίκτη απορρίφθηκαν και ο λογαριασμός έκλεισε.

Subject: Withdrawal refused + bonus fraud – Rabona / RoboCat / BoaBoa / Legiano (FunID verification)

Dear CasinoGuru Team,

I would like to file a complaint.

I verified my identity via FunID, then deposited and played at the following casinos:

• Rabona – approx. €450 profit → Account blocked after withdrawal request

• RoboCat – promise of free play via email → subsequent refusal

• BoaBoa – identical incident: Email with free spins → later refused like Legiano.

Notable features: • Support at all casinos uses the same Zendesk ticket structure.

• Standard answers word for word identical → suspicion of a common operator

• Profits are delayed or blocked

• Bonuses promised, then cancelled without reason

I asked FunID why such providers are even allowed — no clear answer.

I feel systematically cheated.

Financial support:

1. Payout of my legally won winnings

2. Examination of the business models of all mentioned brands

3. Publication of a transparency warning for players

I can send screenshots, emails, and ticket numbers.

Best regards

Ivica *****

Betreff: Auszahlung verweigert + Bonus-Betrug – Rabona / RoboCat / BoaBoa / Legiano (FunID-Verifizierung)

Sehr geehrtes CasinoGuru-Team,

ich möchte eine Beschwerde einreichen.

Ich habe mich über FunID verifiziert, danach bei folgenden Casinos eingezahlt und gespielt:

• Rabona – ca. 450 € Gewinn → Konto nach Auszahlungsantrag gesperrt

• RoboCat – Freispielzusage per E-Mail → anschließend Verweigerung

• BoaBoa – identischer Vorfall: E-Mail mit Freispielen → später verweigert wie Legiano.

Auffälligkeiten: • Support bei allen Casinos läuft über denselben Zendesk-Ticket-Aufbau

• Standardantworten wortgleich → Verdacht auf gemeinsamen Betreiber

• Gewinne werden verzögert oder blockiert

• Boni zugesagt, dann ohne Grund gestrichen

Ich habe bei FunID nachgefragt, warum solche Anbieter überhaupt zugelassen werden — keine klare Antwort.

Ich fühle mich systematisch betrogen.

Forderung:

1. Auszahlung meines rechtmäßig erspielten Gewinns

2. Prüfung der Geschäftsmodelle aller genannten Marken

3. Veröffentlichung einer Transparenz-Warnung für Spieler

Ich kann Screenshots, Mails und Ticketnummern übermitteln.

Mit freundlichen Grüßen

Ivica *****

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please note that we may deal with only one casino regarding the complaint submission at a time. If you have issues in other online casinos, kindly submit a complaint for each casino separately. Thanks for your understanding.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the Rabona casino representative regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Subject: Rabona – Account blocked after winnings, refused payout & identical response templates

Hello,

Here are my more detailed details:

When and how played:

• Since last Thursday/Friday, I've been trying to log in, but I keep getting an error message, about 5 times. However, I did manage to get linked to Rabona via FunID.

• Only slot machines

• Initially accumulated around €360 through free spins

• Then I deposited another €10 to avoid delays in the payout.

• Total winnings increased to approximately €450

Problem start:

First played on October 12, 2025, then last played on the following Monday.

Since then, they've just been stalling – without any real explanation.

Communication with Rabona:

• Every answer sounds copied verbatim – always the same standard phrase.

• Last reply on October 23, 2025

• Received the same message a total of 5-6 times

• No KYC verification request, no explanation as to why the payout is blocked

• KYC has already been completed via FunID

Other casinos: same pattern

RoboCat, BoaBoa and Legiano promised me free spins via email.

But after the wins, suddenly the same answer came up everywhere:

"Non-negotiable – no free spins"

It appears that these providers are acting in concert as soon as players make a profit:

– Refuse free spins

– Delay payment

– Block account

No answers

Common factor: FunID as a payment provider

I have the feeling that everything here is in cahoots.

and players are systematically hampered when they win money.

I have all the emails and screenshots and would be happy to send them.

Thank you for your help!

Best regards

Ivica ****

Betreff: Rabona – Kontosperrung nach Gewinn, verweigerte Auszahlung & identische Antwortvorlagen

Hallo,

hier meine genaueren Angaben:

Wann und wie gespielt:

• Seit letzte Woche Donnerstag/Freitag wollte mich einloggen, fehlermeldung, das ca. 5 mal. Habe dennoch es geschafft über FunID mich zu Rabona verlinken lassen.

• Nur Spielautomaten

• Erst ca. 360 € durch Freispiele aufgebaut

• Danach noch 10 € eingezahlt, um Verzögerungen bei der Auszahlung zu vermeiden

• Insgesamt auf ca. 450 € hochgespielt

Problembeginn:

Am 12.10.2025 zuerst mal gespielt, denn Montag darauf, das letzte mal gespielt.

Seitdem nur hinhalten – ohne jegliche echte Begründung.

Kommunikation mit Rabona:

• Jede Antwort klingt 1:1 kopiert – immer die gleiche Standardfloskel

• Letzte Antwort am 23.10.2025

• Insgesamt bereits 5–6 Mal dieselbe Nachricht erhalten

• Keine KYC-Nachforderung, keine Erklärung, warum Auszahlung blockiert wird

• Dabei ist KYC über FunID längst erledigt

Weitere Casinos: gleiches Muster

Bei RoboCat, BoaBoa und Legiano wurden mir Freispiele per E-Mail zugesagt.

Doch nach Gewinnen kam plötzlich überall dieselbe Antwort:

„Nicht verhandelbar – keine Freispiele"

Das wirkt so, als würden diese Anbieter gemeinsam handeln, sobald Spieler Gewinne erzielen:

– Freispiele verweigern

– Auszahlung verzögern

– Konto sperren

– Keine Antworten

Gemeinsamer Faktor: FunID als Zahlungsanbieter

Ich habe das Gefühl, dass hier alles unter einer Decke steckt

und Spieler systematisch ausgebremst werden, wenn sie Geld gewinnen.

Ich habe alle E-Mails und Screenshots und sende diese gerne zu.

Vielen Dank für Ihre Hilfe!

Mit freundlichen Grüßen

Ivica ****

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ici77,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas