Rabona Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Hello Casino Guru Team,

I would like to file a complaint about 'Rabona'. I have two outstanding withdrawals that have not been processed for several working days.

First payment: EUR 1,000 on February 21, 2026

Second payment: EUR 1,000 on February 22, 2026

The total amount is €2,000. I have not exceeded my daily withdrawal limit.

In addition to my complaint, I would like to inform you that the payments have been requested to my private bank account.

According to Rabona's official terms and conditions on their website, withdrawal requests must be processed within a maximum of 3 to 5 business days. Since my initial request was dated February 21, 2026, this deadline has now officially passed.

I contacted support several times, as I am a VIP member. My first email only received a standard reply stating that the department was 'overloaded' and that they were trying to resolve the issue.

However, it's very noticeable: In the past, when I was at a loss overall, my withdrawals were always processed and paid out on the same day. Now, with a larger profit of €2,000, I'm being strung along.

Furthermore, I sent a second email directly to VIP support, to which I have received no reply to this day. This selective behavior and the obvious delaying tactics are unacceptable for a reputable provider.

Hallo Casino Guru Team,

​ich möchte eine Beschwerde über das 'Rabona' einreichen. Ich habe zwei Auszahlungen offen, die seit mehreren Werktagen nicht bearbeitet werden:

​Erste Auszahlung: 1.000 EUR vom 21.02.2026

​Zweite Auszahlung: 1.000 EUR vom 22.02.2026

​Insgesamt geht es um 2.000 EUR. Ich habe mein tägliches Auszahlungslimit (Tageslimit) nicht überschritten.

Ergänzend zu meiner Beschwerde möchte ich mitteilen, dass die Auszahlungen auf mein privates Bankkonto angefordert wurden.

​Laut den offiziellen Allgemeinen Geschäftsbedingungen (AGB) auf der Webseite von Rabona steht fest, dass Auszahlungsanträge innerhalb von maximal 3 bis 5 Werktagen bearbeitet werden müssen. Da mein erster Antrag vom 21.02.2026 datiert ist, ist diese Frist nun offiziell abgelaufen.

Ich habe mich mehrmals an den Support gewendet, da ich ein VIP-Mitglied bin. Auf meine erste E-Mail erhielt ich lediglich eine Standardantwort mit der Begründung, dass die Abteilung 'überlastet' sei und man versuche, das Problem zu lösen.

​Es ist jedoch sehr auffällig: In der Vergangenheit, als ich insgesamt im Verlust war, wurden meine Auszahlungen immer noch am selben Tag bearbeitet und ausgezahlt. Jetzt, da es sich um einen größeren Gewinn von 2.000 EUR handelt, werde ich hingehalten.

​Zudem habe ich eine zweite E-Mail direkt an den VIP-Support geschrieben, auf die ich bis heute keinerlei Antwort erhalten habe. Dieses selektive Verhalten und die offensichtliche Verzögerungstaktik sind für ein seriöses Anbieter inakzeptabel.

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Dear coasbj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, I wanted to let you know that the casino paid me out today. The problem is solved. Thank you so much for your help!

Hallo, ich wollte mitteilen, dass das Casino mir das Geld heute ausgezahlt hat. Das Problem ist gelöst. Vielen Dank für eure Hilfe!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear coasbj,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla