Rabona Casino - Ο παίκτης αντιμετωπίζει καθυστερημένες αναλήψεις.

I have three pending withdrawals of 500 made on January 8, January 9, and January 11. As of today, January 27, all three are still being processed, and support has been telling me for days that everything is fine and I just have to wait. I'm asking for help because I've reached my pending withdrawal limits and still have more to withdraw. The last withdrawal arrived on January 11, having been requested on January 7. Since January 11, the situation seems to be stuck. I'm asking for help because, as confirmed by support, my account and withdrawals are fine, so I think this delay is unjustified and is causing me problems, especially since I have other withdrawals to make, and with these delays, the experience isn't the best. If you could please contact me to speed up the process, I'd be grateful. Thank you and have a good day.

Ho tre prelievi in corso da 500 fatti in data 08/01, 09/01 e 11/01. Ad oggi 27/01 risultano ancora tutti e tre in elaborazione e l’assistenza mi ripete da giorni che è tutto ok e c’è solo da aspettare. Chiedo aiuto a voi perché ho raggiunto i limiti di prelievo in sospeso e ho ancora altro da prelevare. L’ultimo prelievo è arrivato in data 11/01 ed era stato richiesto il 07/01. Dal giorno 11/01 la situazione sembra bloccata. Vi chiedo aiuto perché come confermato dall’assistenza il mio account e i prelievi risultano ok quindi per me questo ritardo è ingiustificato e mi sta creando problemi proprio perché ho altri prelievi da fare e con queste tempistiche l’esperienza non è delle migliori. Se si potesse sollecitare in modo da velocizzare il tutto ve ne sarei grato. Grazie e buona giornata.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Matteorosy1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• How many successful withdrawals have you made from this casino so far?
• Have you selected the same payment method for these withdrawal requests as you have successfully used in the past?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Is your account fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Matteorosy1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika