Rabona Casino - Η ανάληψη του παίκτη καθυστερεί.

The casino, through deception, did not process the withdrawal initially; after 3 days it appeared as completed, but the bank transfer, which is instantaneous, was not carried out.

The money isn't in the casino, and even less so in my bank account.

They blame my bank, which is false. I win daily, and all real casinos pay out immediately. This is an unlicensed casino, and I came to them through your recommendation, which gives me a sense of security.

Please intervene to ensure that my retirement payment is transferred.

Greetings and thank you.

El casino con engaños no realizaba primero la tramitación del retiro , luego de 3 días figura como finalizado , pero la transferencia bancaria , que son instantáneas ,no se realizó .

El dinero no está en el casino y menos en mi cuenta bancaria .

Ellos culpan a mi banco , lo que es falso , gano a diario y todos los casinos reales pagan de inmediato , este es un casino sin licencia y llegué a ellos por recomendación de ustedes , eso me provoca un seguridad .

Favor intervenir para que hagan la transferencia del pago de mi retiro .

Saludos y gracias .

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Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Are you kidding me? You're recommending a casino that will take 14 days to pay a withdrawal that's no longer showing up in my account?

Are you telling me that I can only file a complaint after that date?

Why do you recommend those types of casinos and also mention WITHDRAWAL IN 1 OR 2 DAYS?

Es una broma que recomiendas un casino que tardará 14 días en pagar un retiro que ya no figura en mi cuenta ?

Me dices que después de esa fecha recién puedo interponer una queja ?

Por qué recomiendas esas clases de casinos y además señalas RETIRO EN 1 O 2 DIAS?

Rabona casino is no longer operating in Chile and did not process my withdrawal.

Rabona casino , ya no está operativo en Chile y no hizo el depósito de mi retiro

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fabito,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika