QuickWin Casino - Ο παίκτης δυσκολεύεται με το κλείσιμο του λογαριασμού και τις καθυστερήσεις στις αναλήψεις.

Bad customer service, long, unethical. I've asked for an account to be canceled, they don't accept it, it takes a long time and they offer bonuses.

When it's for something in their favor the response time is immediate, account closures are an endless wait.

I've been informed of my rights and duties, I've sent several requests, all of which have gone unanswered. I've lost my money, they don't answer me and the chat is completely useless.

Péssimo atendimento ao cliente, demorado, pouco ético. Pedi cancelamento de conta, não aceitam, demora e oferecem bónus.

quando é para algo a favor deles o tempo de resposta é imediata, fechos de conta fica uma espera sem fim.

informada dos meus direitos e deveres, enviei vários mais todos eles sem resposta. Fiquei sem o dinheiro, não me respondem e o chat é completamente nulo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Inesc,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika