Powbet Casino - Το αίτημα αυτοαποκλεισμού του παίκτη αγνοήθηκε.

On July 27, 2026, I explicitly sent a self-exclusion request to powbet, which they viewed the same day. They did not block my account, and I topped up €6,384.20 from the 30th onwards. They were supposed to block my account within 24 hours, as far as I know. I'm attaching screenshots of the emails.

il data 27-07-2026 ho esplicitamente inviato una richiesta di autoesclusione a powbet visualizzata da loro lo stesso giorno … non mi hanno bloccato il conto ed io ho ricaricato dal 30 in poi la somma di € 6384,20 . Loro dovevano bloccarmi il conto entro 24 ore che io sappia … vi allego gli screenshot delle mail

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Powbet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you at any point informed the casino of your gambling issues? Please share the information with timestamps, if available, to my email at [email protected]
• Have you asked the casino for a refund? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email and, at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Powbet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening I sent an email as you told me on [email protected] As you requested... Is there any way I can recover the loss? Do I need to hire a lawyer in case?

Buonasera ho inviato una mail come mi hai detto su [email protected] come da te richiesto…. C’è possibilità che io riesca a recuperare la perdita? Serve che metta un avvocato in caso?

Good evening, is there any news regarding my complaint?

Buonasera, ci sono novità per il mio reclamo?

Thanks for your patience.

I went over the communication you provided.

Could you please specify the reason you gave when asking for self-exclusion after the casino responded to your request?

Please let me know.