Powbet Casino - Ο λογαριασμός του παίκτη ανοίγει ξανά χωρίς τη συγκατάθεσή του.

My account has been reopened for the third time, even though I had it closed due to gambling addiction, as already discussed in the complaint I filed here some time ago against powbet. I don't know what to do anymore; they keep opening my account without my permission and despite my problems. Then you try to contact them and they don't respond.

Mi é stato riaperto il profilo per la terza volta, nonostante lo abbia fatto chiudere per via della ludopatia, come poi già visto nel reclamo fatto qui un po' di tempo fa contro powbet. Non so più che fare, continuano ad aprirmi il conto senza il mio permesso e nonostante i miei problemi. Poi provi a scrivergli e non ti rispondono

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your ongoing negative experience with Powbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a more detailed timeline of events? Since 2025, when was your account reopened, and when were you active?
• Is your account currently accessible to you?
• Could you please share with me your communication with the casino regarding the issue to better support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply via email.

• After April 3rd, when have you contacted the casino to reopen your account?
• After April 3rd, when were you active in the casino? Does the €400 represent your net deposits during this time?
• What is the current status of your account in the casino?

Please let me know.

No, I never contacted the casino to reopen my account. They reopened it for me randomly. No, it's not €400. I don't know how much I deposited. €400 would be what I want, considering I'm undergoing therapy. This is the third time they've reopened my account on their own without my consent. It's closed, but I haven't heard back in over a month.

Nono io non ho mai contattato io casinó per riaprire il conto, me lo hanno riaperto loro a caso, no non sono 400€ non so quanto ho depositato, 400€ sarebbero quello che voglio io visto che sto facendo terapia e questi sono già la terza volta che mi riaprono il conto da se senza consenso mio. É chiuso ma non mi rispondo più da più di un mese

Dear david19988,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear david19988,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Powbet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Powbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Powbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear all,

thank you for reaching out to us.

We have checked the case and as we can see there was indeed a technical issue with the account.

We’re sorry for the technical issue that happened from our side. We can confirm that the account is already permanently closed. All email and SMS communication has been successfully interrupted.

Should you have any further questions please do not hesitate to contact us.

Best Regards,

Team Powbet

Dear Powbet Casino,

Could you please share the player’s deposit and withdrawal history with me following the latest reopening of their account, so that the disputed amount can be adjusted accordingly?

You can either send me an email ([email protected]) or post it in this conversation as an attachment. Don’t worry, all messages are automatically marked as sensitive, and no personal information will be made public.