Posido Casino - Τα κέρδη του παίκτη καθυστερούν και δεν πιστώνονται.

Hello,

I played Extra Chili on Friday and got a full screen of aces, which was worth about €84. However, the winnings weren't credited to my account. I kept spinning and noticed, stopped the game, and checked my balance history, but the ID wasn't there. I immediately contacted support and explained the situation.

First, I was given the wrong email addresses, twice in a row, and now I'm being given empty promises day after day. They've put it on priority, but I have a feeling I'm not going to get anything.

I would like to see the progress, because the strange thing is that this profit is not visible.

According to Posido, they are waiting for a response from the provider. How long should I expect to wait in total? I hope you can help me.

Thank you

Hallo,

Ich habe am Freitag Extra Chili gespielt und ein Vollbild Asse bekommen und es waren so ca. 84 €. Die wurden aber nicht gutgeschrieben. Hab weiter gedreht und es bemerkt, angehalten und im Guthabenverlauf nachgeschaut wo es steht und es war nicht zusehen die ID. Hab auch gleich den Support angeschrieben und es geschildert.

Als erstes wurden mir falsche E-Mail Adressen gegeben und das 2 mal und jetzt werde ich von Tag zu Tag getröstet. Sie haben es auf Prio gesetzt aber ich hab das Gefühl das ich nix bekommen werde.

Ich möchte gerne den Verlauf sehen,weil das komische ist das dieser Gewinn nicht zusehen ist.

Laut Posido warten sie auf die Antwort vom Provider.Wie lange soll man den insgesamt warte. Ich hoffe sie können mir helfen

Vielen Dank

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Dear Erdinger,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

To better understand the situation and assist you further, could you please answer the following questions:

• Are you a new player at the casino? How long have you had your account there?
• Do I understand correctly that this issue occurred only once and with one specific game?
• Do you have any video recordings or screenshots of the incident?
• Has this particular bet and its result appeared in your game history?

Thank you very much in advance for your reply.

Best regards,

Petra

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.