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I made 3 withdrawals of 500 fr each almost 3 weeks ago, but they have not yet been paid into my bank account, I also made 2 withdrawals of 500 fr each more than 3 weeks ago on the BETALICE casino, the live chat keeps repeating the same things to me only to wait, I don't know what to do anymore honestly, can you kindly help me please

Ho effettuato 3 prelievi ognuno d 500fr quasi 3 settimane fa , ma non mi sono ancora stati versati sul mio conto bancario, inoltre ho anche effettuato 2 prelievi da 500fr ognuno piu di 3 settimane fa' sul casino BETALICE , la chat live mi ripete le stesse cose solamente quello di aspettare, non so piu cosa fare sinceramente, mi potete aiutare gentilmente perfavore

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if you experience problems with another casino, I kindly ask you to submit a separate complaint as we are unable to work on issues about two different casinos in one complaint thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning, I have never made withdrawals of winnings with the casino, this is the first time, furthermore the casino did not ask me for the KYC verification (the live chat also told me that they did not have an envelope for this)... furthermore yes I played with one of their bonus but it was exceeded so much so that the winnings were on the REAL BALANCE and not BONUS BALANCE

Buongiorno , con il casino non ho mai effettuato prelievi delle vincite, questa è la prima volta, inoltre il casino non mi ha chiesto per la verifica del KYC ( la chat live mi ha anche detto di non aver busta di questo)...inoltre si ho giocato con un loro bonus ma è stato superato tanto è vero che la vincita era sul SALDO REALE e non SALDO BONUS

I wanted to point out that by the end of this week I could say that the casino hasn't paid me at all for almost 4 weeks, really unfair

Ci tenevo a precisare che finendo anche questa settimana potrei dire che il casino non mi ha per niente ancora pagato da quasi 4 settimane, davvero scorretto

Thank you for your reply, Dome9999. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Yes, of course, I send you all the screenshots with the withdrawal dates and also our conversations in chat, which to be honest always repeat the same things, it's incredible, however up to now we are almost a month away from receiving anything from them.

Si certamente, le mando tutti screenshoot con le date di prelievo e anche i nostri discorsi in chat, che a essere sincero ripetono sempre le stesse cose, è incredibile, comunque fino a oggi siamo quasi per poco a in mese che ancora non arriva niente da parte loro

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Good morning, unfortunately still no good news on my withdrawal which is still being processed, really an unfair mess, ...ok thanks ... I await news

Buongiorno, purtroppo ancora niente notizie buone sul mio prelievo che è ancora in elaborazione ,davvero un casino scorretto, ...va bene grazie ...attendo notizie

Dear Dome9999,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Posido Casino representative to join this conversation and participate in resolving this complaint.

Dear Posido Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear Dome9999,

Our sincere apologies for your experience.

Your request has been forwarded to the appropriate department.

We will inform you as soon as we have further information.

Thank you,

Posido Team

Dear Posido Casino,

Thank you for your response and the information you have provided.

Please keep us updated regarding the matter.

I'll be awaiting your reply.

Good morning Posido casino, it's been the same words from the LIVE CHAT for more than a month now,......we wait with low hope

Buongiorno Posido casino , ormai sono sempre le stesse parole della CHAT LIVE da più di 1 mese ,......attendiamo con bassa speranza

Dear Dome9999,

We are happy to inform you that your withdrawal has scheduled and we expect to be executed as soon as possible. However, please note that transfers may take several business days to reflect in your account, depending on your bank’s processing times.

We acknowledge your patience and understanding, and should you have any further questions, please don’t hesitate to contact us. 

Thank you,

Posido Team

I just checked my account, but the withdrawals are still being processed,...and I haven't received any email confirming the processing was successful.

Adesso ho controllato sul mio account, ma i prelievi risultano ancora in elaborazione,...e non mi è arrivata nessuna email di andata a buon fine l'elaborazione

Dear Dome9999,

We are pleased to confirm that your withdrawal has been successfully completed on our end.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you!

Posido Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dome9999,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan