Posido Casino - Η ανάληψη του παίκτη καθυστέρησε.

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Dear Azsigri,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I passed KYC, but the payment still hasn't been approved.

1. I passed the KYC verification, my account is verified.

2. Posido has placed the payment in 'Approved' status for more than 5 days.

The problem is not caused by KYC, but by the casino's deliberate delay in processing the approved transfer. My ultimatum to the casino expired today [November 2] at 17:00, stating that if the payment is not initiated by then, the matter will become an official complaint.

Casino Guru team to urgently start an official public dispute with the Posido representative, as the 'Approved' status payout is being held up unreasonably! The purpose of the delay is to frustrate the player and delay the payout.

1. A KYCellenőrzésen átmentem, a fiókom ellenőrizve van.

2. A Posido a kifizetést több mint 5 napja 'Jóváhagyva'státuszba tette.

A problémát nem a KYC okozza, hanem a kaszinó szándékos késleltetése a jóváhagyott utalás feldolgozásában. A kaszinó felé tett ultimátumom ma [november 2] 17:00 órakor járt le, miszerint ha addig nem indítják el a fizetést, hivatalos panasszá válik az ügy.

Casino Guru csapatát, hogy sürgősen indítsa el a hivatalos nyilvános vitát a Posido képviselőjével, mivel a 'Jóváhagyott' státuszú kifizetést indokolatlanul tartják vissza! A késleltetés célja a játékos frusztrálása és a kifizetés késleltetése.

Dear Casino Guru!

I would like to inform you that Posido did not respond by the 5:00 PM deadline on Sunday and has been withholding the approved payment for 5 days.

Since the status of the complaint remains unchanged and the casino is obviously deliberately delaying it, please start a public discussion immediately.

Please also provide the name of the specific complaint officer who will be handling my complaint and who will contact the Posido representative. I am fully cooperating, but I cannot accept any undue delay.

Tisztelt Casino Guru!

Tájékoztatom Önöket, hogy a Posido vasárnapi 17:00 órás határidőre nem reagált, és 5 napja tartja vissza a jóváhagyott kifizetést.

Mivel a panasz státusza továbbra is változatlan, és a kaszinó nyilvánvalóan szándékosan késleltet, Kérem, azonnal indítsák el a nyilvános vitát.

Kérem továbbá, adják meg a panaszommal foglalkozó konkrét panaszszakértő nevét, aki felveszi a kapcsolatot a Posido képviselőjével. Együttműködésem teljes, de nem fogadhatom el az indokolatlan halogatást.

Hello,

The payment still hasn't arrived.

I deposited 70 thousand, received a bonus, the wagering requirements of which I fulfilled (without which the amount is not available).

I search for Posido Casino daily. Customer service is sorry and asks for patience.

I am trying to be completely cooperative, I asked if there was any additional documentation or anything else that could speed up my payment, to which I was told that you are not a VIP customer. I am attaching screenshots of the last 3 days of inquiries. Please process my complaint and help me resolve my problem.

Sziasztok,

A kifizetés még mindig nem érkezett meg.

70ezret fizettem be, bónuszt is kaptam, aminek a megforgatási követelményeit teljesítettem (anélkül az összeg nem is elérhető).

Napi szinten keresem a Posido Casino-t. Az ügyfélszolgálat sajnálkozik és türelemre int.

Teljesen próbálok együttműködő lenni, megkérdeztem szükséges e részemről bármilyen dokumentum még vagy egyéb dolog ami gyorsíthatja a kifizetésem, erre azt a választ kaptam, hogy nem vagy VIP ügyfél. Csatolom az elmúlt 3nap megkeresésének képernyőmentéseit. Kérem dolgozzák fel a panaszomat és segítsenek megoldani a problémám.

I just received an email saying my payment has been cancelled. I didn't request it to be cancelled as the option wasn't available. I find it outrageous that they are wasting my time.

Most kaptam az email, hogy a kifizetésem törlésre került. Én nem kértem a törlését, mivel nem is volt elérhető ez az opció. Felháborítónak tartom, hogy húzzák az időmet.

Dear Azsigri,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Attila,

As I wrote before, I did not receive my payment. Yesterday I received an email saying that the payment was canceled, I did not receive a reason, so I started the payment again.

Kedves Attila,

Ahogy eddig írtam, a kifizetésemet nem kaptam meg. Tegnapi napon jött egy email, hogy törölték a kifizetést, indokot nem kaptam, így újra elindítottam a kifizetést.

Dear Azsigri, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please confirm whether you have made any successful withdrawals before?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

Dear Attila,

I have previously made a withdrawal that was declined for some reason, then I tried again and received my prize. The customer service then claimed that if I cancel the payment and start it again, the withdrawal time would take 3-5 days again. Again, I did not cancel the withdrawal then either, but I received my prize after more than 15 days.

I always request a Mastercard withdrawal, just as I initiate my deposits through it.

My current payment status is under review. Now I'm trying to pay in 2 installments, not in one amount, but in 2 amounts, 2x90 thousand.

Unfortunately, I can't filter my payments on Posidon, it shows 10.11 and 10.11 as the dates, and I can't change them.

Kedves Attila,

Korábban már hajtottam végre kifizetést, amit valamilyen oknál fogva visszautasítottak majd ismét próbálkoztam és megkaptam a nyereményem. Az ügyfélszolgálat akkor azt állította, hogy amennyiben a fizetést visszavonom és újra indítom, akkor a kifizetés ideje újra 3-5napot vesz igénybe. Ismétlem, nem szakítottam meg akkor sem a kifizetést, de több mint 15 nap után megkaptam a nyereményem.

Mastercard kifizetést kérvényezek mindig, ahogy a befizetéseimet is arról indítom.

Jelenlegi kifizetésem státusza ellenőrzés alatt. Most nem egy összegben, hanem 2 összegben 2x90ezerrel próbálkozok.

Sajnos a Posidon a kifizetéseimet nem tudom szűrni, 10.11 és 10.11-es dátumot dobja fel, megváltoztatni nem tudom.

I am attaching pictures.

csatolok képeket

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Azsigri,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila