Pistolo Casino - Οι αναλήψεις των παικτών καθυστερούν.

Hello, I won at Pistolo Casino and started requesting withdrawals on January 18, 2025. To this day, all withdrawals are still pending. I can't explain why.

Pistolo has not requested verification so far.

Guten Tag, ich habe im Pistolo Casino gewonnen und am 18.01.25 angefangen Auszahlungen zu beantragen. Bis heute sind alle auszahlungen ausstehend. Ich kann mir nicht erklären wieso das so ist.

Eine Verifizierung hat Pistolo auch nicht angefordert bis jetzt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with casino support, and what did you discuss?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, no, I haven't had any successful payouts yet; these are my first ones.

On January 27th, I received an email from the VIP Manager who wanted me to use my credit to continue playing and offered me 20% cashback in return.

I replied to him and asked when I would finally receive my payouts, and to this day I have received no answer, as if the only goal is to gamble away the money again as quickly as possible.

I still haven't received any money, and my account also says that it doesn't currently need to be verified.

I made my profit using the Crypto Bonus https://pistolo1.com/en/promotions/casino/welcome_crypto_offer

Guten Tag, nein ich hatte noch keine erfolgreiche Auszahlungen das sind meine ersten.

Am 27. Januar bekam ich eine Email vom VIP Manager der wollte dass ich mein Guthaben nutze zum weiterspielen und mir im Gegenzug 20% Cashback anbieten.

Ich habe ihm geantwortet und gefragt wann ich meine Auszahlungen endlich erhalte und bis heute keine Antwort darauf erhalten, als ob es nur darum geht möglich schnell das Geld wieder zu verzocken.

Ich habe immer noch kein Geld erhalten und in meinem Account steht auch dass mein Account derzeit nicht verifiziert werden muss.

Ich habe meinen Gewinn mit Hilfe des Crypto Bonus gemacht https://pistolo1.com/en/promotions/casino/welcome_crypto_offer

I'm still waiting for my payouts with no updates. Why is it taking so long? It's already been 19 days.

Ich warte immernoch auf meine Auszahlungen ohne Updates. Wieso dauert es solange, es sind schon 19 Tage.

Dear Nibadon,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Pistolo Casino representative to join this conversation.

Dear Pistolo Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Casino Guru,

The player is required to complete the account verification process.

We have formally escalated this request to our relevant department to determine the specific documentation required.

We will provide an update with the necessary requirements as soon as we receive their instructions.

Kind Regards,

Pistolo Team

Dear Pistolo Casino,

We will be waiting for your update.

Thank you for your cooperation.

And can you also explain why you made me wait a month and only informed me that I need to verify my identity after opening this complaint? I'm curious how much longer it will take until it's finally resolved.

Und können Sie auch erklären wieso Sie mich 1 Monat warten lassen und ich erst nach öffnen dieser Beschwerde mitgeteilt bekomme dass ich mich verifizieren soll? Ich bin gespannt wie lange es jetzt noch dauert bis es endlich abgeschlossen ist

Dear Casino Guru,

Account is currently undergoing a standard security review.

To finalize this, we require the following:

Proof of Identity: A valid ID and a selfie of you holding the ID with our website open on a screen in the background (Example: https://prnt.sc/i0vu4rbTuJ0r).

Proof of Residency: A PDF document (Utility Bill or Bank Statement) issued within the last 6 months (180 days) showing your registered name and address.

Kind regards,

Pistolo Team

Dear Nibadon,

Could you please confirm, if you have been able to submit the required documentation?

Thank you.

Hi, yes, I have uploaded all the documents.

Hi, ja ich habe alle Dokumente hochgeladen.

Dear Pistolo Casino,

Could you please provide us with an update on player's submitted document?

Thank you.