Pistolo Casino - Η ανάληψη του παίκτη καθυστέρησε.

Good day, esteemed Casino Guru team,

I won money at the "Pistolo" casino and tried to withdraw it. I've been waiting for the payout since May 27, 2026. Support keeps stalling me with the same "we have prioritized your withdrawal" message.

If you have any further questions or require more information, please feel free to contact me.

Best regards

Guten Tag sehr geehrtes Casino-Guru-Team,

ich habe in dem Casino "Pistolo" Geld gewonnen und versucht dies auszuzahlen. Seit dem 27.05.2026 warte ich auf die Auszahlung. Vom Support werde ich nur mit "wir haben Ihre Auszahlung mit Priorität versehen" hingehalten.

Falls sie weitere Fragen haben oder weiter Infos benötigen melden Sie sich gerne bei mir.

Mit freundlichen Grüßen

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Dear beon31,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear beon31,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear beon31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru